Hotel supervisor at MNC Consulting Group Limited

Duties and Responsibilities

Leadership and Team Management:

• Lead, motivate, and inspire a diverse team of hospitality professionals.
• Foster a positive and collaborative work environment, promoting teamwork and employee development.
• Conduct regular team meetings to communicate goals, initiatives, and ensure everyone is aligned with the hotel's vision.

Guest Services:

• Oversee and enhance guest experiences, ensuring the highest level of customer satisfaction.
• Implement and maintain service standards to exceed guest expectations.
• Address and resolve guest concerns promptly and professionally.

Operational Excellence:

• Efficiently manage daily hotel operations, including front desk, marketing, maintenance, and other relevant departments.
• Implement and enforce policies and procedures to maintain high standards of cleanliness, safety, and efficiency.
• Collaborate with various departments to ensure smooth coordination and communication.

Sales and Marketing:

• Develop and execute sales strategies to maximize revenue and occupancy.
• Identify new business opportunities and establish strong relationships with clients, travel agencies, suppliers and other partners. Monitor market trends and competitors to stay ahead in the industry.

Event Management:

• Coordinate and oversee events, weddings, and conferences hosted at the hotel.
• Work closely with clients to understand their requirements and ensure successful event execution.

Qualifications:

• Proven experience as a hotel supervisor or similar role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Sales and marketing expertise, with a track record of driving revenue growth.
• Knowledge of hotel operations, including front office, housekeeping, and maintenance.
• Financial acumen with the ability to analyze and manage budgets.

Education:

• Bachelor's degree in hospitality management or a business-related field.