Housekeeping Manager (Pre-Opening) at Accor

Job Description

• As the Housekeeping Manager, you will lead the housekeeping team to set up operations, maintain the highest standards of cleanliness and presentation throughout our Hotel’s guestrooms and public spaces, ensuring a memorable experience for every guest.

Key Responsibilities:

• Strategic Management for Deep Cleaning: Develop meticulous schedules and maintain records for deep cleaning operations.
• Leading Cleanliness Excellence: Oversee guestrooms and public area cleanliness for top-notch guest comfort.
• Hire and train a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
• Maximizing Productivity: Monitor room cleaning productivity and optimize staff attendance for efficient operations.
• Collaborative Approach: Liaise with front office and maintenance to ensure seamless guest preparations.
• Resource Optimization: Drive cost efficiency through inventory management and contractor partnerships.
• Exceptional Guest Care: Respond promptly to guest concerns with personalized attention.
• Continuous Operational Enhancement: Identify and implement improvements for elevated service standards.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• To plan and organize regular departmental training for all employees, especially new employees, paying particular attention to efficiency, service standards, hygiene & grooming, diplomacy, job knowledge and skills.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep control of daily financial reports, updating profit and loss for each month end.

Qualifications

• Degree in Hotel Management or related field.
• Minimum of 3 years in a similar role, preferably in a 4/5* hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• Demonstrated experience in hotel housekeeping management.