HR & Operations Officer at Stratostaff

Job Description

The purpose of the HR & Operations Officer will be to manage daily HR operations, staff supervision, client services, and ensure compliance with statutory regulations. The ideal candidate will possess strong leadership skills, a commitment to excellent client and associate service, and the ability to drive operational efficiency.

Key Responsibilities:

• Staff Supervision and Performance Management:
  • Oversee daily performance of associates, ensuring high productivity and discipline.
  • Implement effective performance management processes and assist in the development of team members.
  • Regularly review and assess the performance of staff, providing feedback and coaching as necessary.
• Client  & Associate Service:
  • Ensure that client service levels are met according to the service level agreements (SLAs).
  • Organize and participate in business review meetings with clients to continuously improve service delivery and performance.
  • Address client concerns and act as a liaison between the client and operations team.
  • Manage recruitment and selection processes for associates, ensuring the best fit for the role.
  • Motivate and engage associates to enhance job satisfaction and performance.
  • Maintain associate data, including payroll generation, attendance records, and employee concerns.
• Daily On-Site Operations Management:
  • Supervise day-to-day operations, including headcount management, employee check-ins, and staff availability during working hours.
  • Implement and monitor adherence to company policies and procedures at the site level.
• Legal and Financial Risk Management:
  • Ensure compliance with statutory and legislative requirements (labor laws, health and safety regulations, Data Protection laws etc.).
  • Manage and monitor financial aspects related to payroll, budgeting, and expense management.
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• Workplace Health and Safety Compliance:
  • Promote and ensure a safe and healthy working environment for associates.
  • Regularly assess and improve workplace safety standards in line with legal requirements.
• Internal Procedural Compliance:
  • Ensure adherence to Altima Talent’s Limited’s internal policies and ethical standards by associates.
  • Conduct periodic audits of operations and processes to identify areas for improvement and ensure compliance.
• Business Development:
  • Identify opportunities for revenue protection and growth by expanding current client accounts.
  • Actively seek out and generate new client relationships to support business development.
• Employee Scheduling and Attendance Management:
  • Formulate and manage employee shift plans to ensure adequate coverage.
  • Maintain accurate attendance records and resolve any discrepancies in a timely manner.
• Onboarding and Training:
  • Facilitate the onboarding process for casual employees, ensuring a smooth transition and integration into the team.
  • Provide necessary training and orientation to new employees regarding company policies and expectations.
• Leave Management:
  • Administer employee leave requests and ensure compliance with company leave policies.
  • Maintain accurate records of employee leave balances and ensure timely updates.
• Payroll Management:
  • Manage and process weekly and monthly payrolls accurately and on time.
  • Issue pay slips to employees and resolve any discrepancies or queries related to payroll.
• Compliance with Statutory Documents:
  • Collect and verify statutory documents from employees (e.g., tax forms, identification, etc.) to ensure legal compliance.
• Disciplinary Actions and Escalation:
  • Address and manage disciplinary issues and escalate serious matters for further action.
  • Ensure consistency and fairness in handling employee conduct and performance issues.
• Client Visibility and Satisfaction:
  • Foster strong relationships with clients, ensuring a high level of client satisfaction.
  • Regularly assess client feedback and take proactive steps to address any concerns.

Requirements

Qualifications, Skills and Competencies:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in HR and operations management.
• Strong knowledge of labor laws, payroll systems, and statutory compliance requirements.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong leadership and people management skills.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Proficiency in MS Office and HR software/systems.
• Experience in business development or client relationship management is a plus.
• High level of integrity and professionalism.
• Strong organizational and time management skills.
• Detail-oriented with a focus on delivering results.
• Ability to thrive in a fast-paced and dynamic work environment.