Human Resource Business Support Coordinator at Population Services International (PSI)

ROLE SUMMARY

The Human Resource Business Support Coordinator will support and coordinate core HR functions including recruitment and onboarding, employee records management, performance management, learning and development, HRIS administration, employee welfare, payroll support, and HR compliance. The role requires excellent organizational skills, confidentiality, and the ability to manage multiple priorities while delivering high-quality HR services.

KEY RESPONSIBILITIES

• Coordinate recruitment processes by preparing appointment letters and contracts, ensuring all documentation is complete, signed, and properly filed in compliance with HR policies.
• Oversee employee onboarding and induction programs to ensure a smooth transition for new hires, including training staff on HR systems and organizational performance management processes.
• Support organizational learning and development initiatives by assisting in the preparation of annual performance improvement plans and coordinating employee participation in training programs.
• Organize internal and external training activities, including liaising with trainers, coordinating logistics such as travel and accommodation, and preparing training bonds for sponsored employees.
• Manage training reimbursement processes by lodging and following up on NITA claims to ensure timely recovery of training funds.
• Administer and support HRIS functions, including employee self-service, leave management, recruitment, and performance modules, while ensuring staff receive adequate system support.
• Maintain accurate employee records and HR data, working closely with payroll to ensure staff changes are correctly updated and reflected in payroll processing and monthly HR reports.
• Support employee relations and disciplinary processes by transcribing disciplinary hearings, maintaining case records, and monitoring ongoing disciplinary and court matters.
• Coordinate performance management activities by ensuring Performance and Learning
• Forms are completed and submitted within the required timelines for all contracted staff. 
• Manage employee welfare administration by coordinating medical scheme meetings, handling urgent employee medical issues, and overseeing provident fund, gratuity, and final dues processing.
• Coordinate HR administrative functions, including drafting staff correspondence such as contract modifications, acting appointments, salary increment, and bonus letters, while ensuring timely and accurate service delivery.
• Oversee HR compliance and documentation processes by tracking contract renewals, guiding staff through exit and clearance procedures, supporting HR reporting and risk planning, and maintaining an efficient HR documentation system.

What does success in this role look like?

• Efficient and timely recruitment and onboarding processes.
• Accurate and well-maintained employee records and HR systems.
• Smooth coordination of learning and development activities.
• Strong compliance with HR policies and employment regulations.

What you’ll bring:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• CHRP-K Finalist
• Minimum 3 years’ experience in a similar HR generalist or HR operations role.
• Use of AI tools is an added advantage

You’re a great fit if you have:

• Excellent organizational and administrative skills.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with integrity.
• Strong communication and interpersonal skills.