Human Resource Officer at Tenwek Hospital

Job Purpose

• The Human Resource Officer is responsible for supporting the effective delivery of HR services, ensuring compliance with employment laws and company policies, and contributing to a positive workplace culture. The role oversees key HR functions including recruitment, employee relations, performance management, training coordination, and HR administration.

Key Responsibilities

Recruitment & Onboarding

• Coordinate end-to-end recruitment processes including job postings, shortlisting, interviews, reference checks, and job offers.
• Collaborate with hiring managers to identify staffing needs and required competencies.
• Conduct background checks and verify employment eligibility documentation.
• Facilitate new hire onboarding, orientation, and induction programs.
• Ensure proper documentation and maintenance of employee records.

HR Administration & Compliance

• Maintain accurate and up-to-date employee files (both physical and electronic).
• Ensure compliance with labor laws, statutory requirements, and company policies.
• Prepare HR reports and documentation as required.
• Assist in payroll preparation by providing relevant employee data (leave, attendance, allowances, deductions).
• Monitor contract renewals, probation confirmations, and employee lifecycle milestones.

Employee Relations

• Serve as a point of contact for employee inquiries and HR-related matters.
• Support disciplinary processes including investigations, hearings, and documentation.
• Promote a positive working environment and foster employee engagement initiatives.
• Assist in conflict resolution and dispute management.

Performance Management

• Support implementation of performance management systems including goal setting and reviews.
• Monitor performance appraisal timelines and ensure completion.
• Provide guidance to managers and employees on performance-related matters.
• Track and report on performance improvement plans (PIPs).

Training & Development

• Identify training needs in collaboration with departmental heads.
• Coordinate training programs, workshops, and professional development initiatives.
• Monitor compliance with mandatory trainings (e.g., safety, certifications, CPD).
• Maintain training records and evaluate effectiveness of programs.

HR Policy & Process Improvement

• Assist in developing and reviewing HR policies and procedures.
• Ensure consistent implementation of HR policies across the organization.
• Recommend process improvements to enhance HR efficiency and service delivery.

Key Competencies

• Strong knowledge of employment laws and HR best practices
• Excellent interpersonal and communication skills
• High level of integrity and confidentiality
• Strong organizational and administrative skills
• Conflict resolution and problem-solving abilities
• Proficiency in HRIS – Navision and Microsoft Office applications

Qualifications & Experience

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field
• Valid CHRP / IHRM membership is mandatory
• Minimum of 3–5 years’ experience in an HR generalist role
• Experience in a hospital or regulated environment (added advantage)

Key Performance Indicators (KPIs)

• Time-to-fill vacancies
• Employee retention rate
• Compliance with statutory and labor requirements
• Completion rate of performance reviews
• Training implementation and participation rates
• Employee engagement indicators

Functional Skills and Behavioral Competencies

• Strong workforce planning and HR analytics skills.
• Demonstrated expertise in recruitment, interviewing, and talent acquisition.
• Excellent stakeholder engagement, communication, and interpersonal skills.
• High attention to detail with strong data integrity and reporting accuracy.
• Ability to balance service delivery needs with cost stewardship.
• Strong organizational and planning skills in a fast-paced environment.
• High ethical standards, integrity, and accountability.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Alignment with Christian values, professionalism, teamwork, and servanthood leadership.
• Commitment to Tenwek Hospital’s mission and faith-based ethos.