Human Resource Operations Specialist at Jumia

What you will be doing

Payroll

• Manage the end-to-end payroll processing, ensuring accuracy, compliance, and timeliness
• Work closely with external payroll providers to guarantee that payroll processing for employees adheres to local regulations.
• Reconcile payroll discrepancies and ensure that all payroll-related queries, including those specific to Portuguese regulations, are resolved promptly.
• Stay updated with the latest developments in payroll regulations and practices within the Portugal market.

HR Systems Management

• Administer and maintain the HR information system (HRIS)
• Serve as the main point of contact for system-related inquiries and issues
• Conduct regular audits to ensure data accuracy and system integrity

 Employee Data Management

• Manage employee data, including new hires, terminations, promotions, and mobilities
• Coordinate with various stakeholders to ensure all necessary documentation, equipment, and access are provided
• Ensure data accuracy and completeness in the HRIS and other related systems
• Generate reports and analytics on employee data as required

HR Analytics and Reporting

• Compile and analyze HR data to generate meaningful insights and trends
• Develop and maintain HR dashboards and reports for management and stakeholders
• Identify opportunities for process improvements and data-driven decision-making
• Prepare and submit HR-related reports to regulatory bodies as required

 Compliance and Policy Management

• Ensure compliance with local labor laws, regulations, and company policies
• Monitor changes in employment laws and regulations, and update policies and procedures accordingly
• Support HR audits and assist in resolving any compliance-related issues

HR Process Optimization

• Identify opportunities to streamline and automate HR processes
• Collaborate with HR colleagues to implement process improvements
• Develop and maintain HR process documentation and standard operating procedures

Employee Relations Support

• Serve as the primary point of contact for managing ticketing system
• Support with Employee relations as per employment Act.
• Collaborate and support the HR teams in the overall HR roadmap

What we are looking for

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 4+ years of experience in Payroll management and HR operations in a fast-paced environment
• Accounting knowledge or background is a plus
• In-depth knowledge of payroll regulations, HR processes and systems
• Strong analytical skills with the ability to analyze data and generate meaningful insights
• Excellent attention to detail and high level of accuracy in data management
• Solid understanding of employment laws and regulations
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office