Human Resources Analyst at Action Aid

ROLE OVERVIEW

The role holder is responsible for providing collaborative, operational and analytical support to ActionAid’s Global Secretariat (GS) People and Culture team in the implementation of its HR initiatives related to Payroll, Remuneration and Benefits, Employer Relations, HR Information Systems, Onboarding & Induction, Performance Management and Learning and Development in addition to other key HR initiatives. Ultimately, this role will provide support that ensures maximum efficiency for key HR functions and systems through optimising systems and ways of working.
The role holder will gather and process qualitative and quantitative data around jobs, remuneration and employment trends. In addition, the incumbent will be responsible for identifying trends, drawing useful conclusions, and recommending solutions. The role holder is the champion and super-user of all Human Resource Information Management System (Bamboo HR)

AREAS OF RESPONSIBILITIES

Strategic Impact and contribution

• Provide HR and project management coordination support. This includes organising meetings and workshops, documenting discussions and keeping minutes as requested for project task teams and developing reports as required
• Set up, maintain and provide support to required systems that support efficient HR operations
• Work with the HR team in developing best practices, streamlining processes, and delivering excellent customer service to employees, Line managers, Heads, Directors and countries
• Compile data/metrics and assess the impact of the HR initiatives within the organisation.
• Analyse data and statistics for trends and patterns with attention to HR systems, recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Incorporate an end-to-end staffing model and support the implementation of HR plans and processes including managing and improving HR systems as required

System, Policies and Procedures, and Product Management

• Support with the implementation of key policies and processes through raising awareness, responding to policy queries where appropriate and by ensuring that necessary progress updates are available
• Gather and process qualitative and quantitative data around jobs, compensation and employment trends. In addition, the incumbent will be responsible for identifying trends, drawing useful conclusions and recommending solutions measuring retention and turnover rates.
• Manage and maintain HR information systems. Ensure that workforce data is recorded accurately on HR systems to facilitate proper meaningful analysis for information reporting, HR management, workforce development and planning and to produce regular management information on Key Performance Indicators (KPI’s)
• Support with payroll inputs working closely with the finance team on a monthly basis.
• Act as a point of contact with Finance Analyst to coordinate accurate and timely monthly payroll processing ensuring that all staff are paid correctly
• Support the Head of People and Culture and HR Advisors with projects and day to day support as required

Issue Resolutions, Crisis/Risk Management

• Ensure compliance with data privacy regulations and best practices.
• Provide support based on metrics and analysis, makes recommendations for policies and activities to improve the organisational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance.

Communications, Influencing, and Coordination

• Ensure that key information is easily accessed and properly drawn on by relevant groups, and that key HR information including staff files are appropriately stored and readily available and accessible
• Set up and updating of shared portals with relevant HR information on SharePoint and other platforms, also solicit inputs from across the GS.
• Coordinate and support the development of regular and clear communication within the GS.
• Ensure that GS staff and managers are well trained on key HR Information systems such as Employee Self-Service (ESS), Online Leave management system

PERSON SPECIFICATIONS

Education and Qualifications

• Bachelor’s in Human Resources/Industrial Psychology, Statistics, or equivalent experience
• Registration with a relevant HR body will be advantageous

Essential Experience

• Substantial experience (at last 4 years) in Payroll, HR systems and Employee Life cycle management
• Experience of managing People Data and Metrics
• Experience with coordinating project management team meetings
• Experience in effective Project Management including updating project status  with  teams  and  facilitation support to teams as required  
• Experience of working with Bamboo HR will be advantageous
• Experience with working on Payroll IT systems such as Sage VIP will be advantageous
• Experience of being a Super User in an HR system; including managing permissions, trouble shooting and training other users
• Project Management experience specifically relating to HR Projects
• Experience on supporting a fairly complex, decentralized payroll system
• Experience in supporting effective Employee Life Cycle management

Essential Knowledge

• Advanced Excel skills including automation formulas
• Knowledge of Bamboo HR will be advantageous
• Advanced experience of Microsoft SharePoint and other information-sharing platforms
• Project management skills and ability to organize and manage multiple priorities; ability to develop plans with clear goals, roles, timeline, metrics and budget estimates; flexibility and creativity to adjust plans quickly in line with fast-changing external and internal opportunities.
• Knowledge of key Data Protection laws such as GBDR and POPIA Act
• Knowledge of best practice payroll management
• Knowledge of employee life cycle management
• Knowledge and understanding of relevant country labour laws/ regulations
• Keeps abreast and is aware of people best practice, including awareness of best practice in adapting to the new ways of working in the COVID-19 context
• A basic understanding of taxation rules
• An understanding of local and global employee benefits relating to Pension, Medical and Life Insurance

Essential skills

• Organization skills and attention to detail
• Strong administrative ability, managing a complex varied workload
• Innovative and always looking for ways to streamline and automate key processes
• Analytical skills
• The ability to work collaboratively in a team environment.
• User oriented and responsive
• Strong ability to interact at all levels within the organization
• Problem solving capability
• Strong analytical, planning and organising skills
• Excellent IT skills, including experience with MS Office and Human Resource Information Systems. Experience with Bamboo HR is advantageous

Language Requirements

• Excellent communication skills in English language, both written and oral