Human Resources Officer at Commercial International Bank (CIB) Kenya

Job Purpose Statement

• To support the Bank’s business strategy by providing accurate HR operations, analytics, and reporting services that drive workforce planning, talent management, regulatory compliance, and operational efficiency. The role will also act as a key HR contact for employees, supporting the implementation of HR plans, maintaining data integrity and confidentiality, and ensuring HR services align with policy standards and best practices.

Key Responsibilities

Financial

• Timely end-to-end processing of the Bank’s payroll, ensuring accuracy, data integrity, and adherence to regulatory requirements.
• Prepare and file all statutory deductions within specified timelines.
• Support budget tracking through accurate headcount and HR cost reporting.
• Update staff salary details promptly when changes occur.
• Ensure HR data integrity across all relevant systems.
• Prepare monthly HR reports
• Conduct staff loan appraisals and process staff loans in line with policy and procedures.

Customer

• Conduct document verification and reference checks for successful candidates in liaison with the HR Manager.
• Ensure documentation and filing for all staff are up to date and compliant.
• Track contract renewals to ensure timely performance appraisals, issuance of notices, and renewals.
• Track probation confirmations to ensure timely probation appraisals and confirmations.
• Provide timely and accurate HR data, reports, and insights to internal and external customers.
• Administer the medical scheme, group life, and group accident insurance schemes, ensuring smooth operations within budget.
• Renew insurance schemes as required and update on new entrants and exits.
• Follow up with insurers for reimbursements or payments.
• Manage the staff exit process, including the computation of terminal benefits and coordination of all exit formalities.

Internal Business Process

• Maintain and update HR data across HRIS, payroll, and recruitment platforms, ensuring integrity, confidentiality, and compliance.
• Monitor, track, and analyze key HR metrics including headcount, turnover, diversity, learning hours, leave management, employee engagement., etc
• Ensure compliance with internal controls, labor laws, and HR reporting requirements specific to the banking sector.
• Support data audits, HR system upgrades, and HR digital transformation initiatives to enhance operational effectiveness.
• Maintain an up-to-date and accessible filing system for all employee documentation, both electronic and hard copy, ensuring compliance with regulations and bank policy.
• Receive, file, and archive staff documentation, ensuring all employee files are complete and current.
• Create staff files for new employees, ensuring all onboarding documentation is properly filed.
• Safeguard employee data security and ensure proper documentation and compliance with regulatory requirements.
• Provide administrative support to the HR function, including the preparation of letters, mail management, filing, and photocopying.
• Continuously seek improvements in HR reporting, analytics, and data management through best practices and emerging HR technologies.

People

• Support HR operational activities such as onboarding, employee changes, offboarding, leave processing, and other administrative tasks.
• Collaborate with divisional heads regarding leave management and employee lifecycle events (onboarding, confirmation, exit).
• Engage proactively with staff by providing updates on insurance and policy changes, improving employee communication and satisfaction

Academic Qualifications:

• Bachelor’s degree in human resource management, Business Administration, or a related field.
• Additional qualifications in Data Analytics, Business Information Systems, or a similar discipline will be an added advantage.

Professional Certifications:

• Member of the Institute of Human Resource Management (IHRM).
• Certification in HR Information Systems (HRIS), Payroll Administration, or HR Analytics will be a strong plus.

Technical Skills:

• Proficiency in HRIS and Payroll
• Advanced skills in MS Excel for data analysis and reporting (pivot tables, VLOOKUP, macros).
• Strong understanding of Kenyan labor laws, tax regulations, and statutory deductions.
• Familiarity with HR reporting tools and dashboard creation for HR metrics.

Competencies:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong communication and interpersonal skills to engage with internal customers and stakeholders.
• High levels of integrity, confidentiality, and professionalism.
• Ability to prioritize tasks, work under pressure, and meet strict deadlines.
• Customer service orientation with a proactive problem-solving approach.

Desired Work Experience

• At least 4 years of experience, including 2 years of progressive HR experience in operations, reporting, or analytics within the Banking Sector.
• Proficient in MS Office Tools.
• Proficient in HRIS systems
• Advanced skills in Microsoft Excel, Power BI, or equivalent reporting and visualization tools.
• Strong knowledge of HR policies, labor laws, and regulatory reporting requirements in the banking sector.
• Expertise in data analysis, HR reporting, and workforce analytics.