ICT Assistant at ACTED

Duties and Responsibilities

IT Support

• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Troubleshoot and resolve Technical problems.
• Provide technical support to users remotely and onsite.
• Ensures that all technical resources are available for meetings i.e. projector, laptops, and cables as request by user.
• IT Asset Management
• Develops and delivers documentation to ensure appropriate end-user support.
• Develops procedures and controls for service improvements and recommend solutions to common problems
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Trains co-workers on new or existing functionality or services and Identifies staff training needs based on common problems.
• Participates in integration and user acceptance testing.
• Enforce IT asset usage policies and standards as outlined in the ACTED ICT policy.
• Ensure all bases under his/her jurisdiction have good internet connection and offer backup options in case of downtime.
• Data management including backups and recovery
• Any other duty that may be requested by your supervisor or Coordination.

Asset Management

• Track and monitor locations of all IT assets
• Tag all IT assets as per the ACTED tagging policy
• Ensure all staff sign asset reception sheets when being assigned as when as upon return.
• Answer any audit queries regarding the assets whenever required
• Any other duty that may be requested by your supervisor or Coordination.

Reporting:

• Provide monthly IT reports as will be directed
• Handle monthly Asset and communication reports for the mission.
• Document major incidences as they occur.
• Any other duty that may be requested by your supervisor or Coordination.

Procurement

• Assist in the procurement of IT materials.
• Ensuring all technical requirements are adhered to during procurement.
• Any other duty as may be requested by your supervisor or Coordination.

Protection mainstreaming

• Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Key Performance Indicators:

• Technical expertise to resolve issues.
• Timeliness in resolving issues.
• Quality of Goods and Services procured.
• Quality of the reports.
• Adherence to procurement procedures and rules.

Qualifications/Skills Required

• Degree in Computer Science, Information Technology, or other related field.
• At least 3 years of relevant technical work experience and experience working in an INGO
• Good working knowledge of telecommunications technologies and Network Architectures for both Local Area Networks and Wide Area Networks
• Experience working in a windows server environment.
• Knowledge working with Microsoft Office suite esp. Outlook & Excel
• Excellent communication and inter-personal skills.
• Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Excellent time-management skills. Able to meet deadlines.
• Must be willing to travel to various locations in Kenya, Uganda and Somalia.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
• High level of integrity, strong sense of responsibility and honesty.