ICT Assistant at SOS Children's Villages

We seek to recruit a dynamic mature persons to become ICT Assistant for SOS Children’s Villages – National Office.

Key Functions of the Job

The ICT Assistant will undertake various duties which include but not limited to the following:-

• Provide software and system troubleshooting and support.
• Install, maintain, troubleshoot, and update operating systems and user applications.
• Ensure that, all software on SOS Children’s Village Kenya equipment is licensed and keep record of licenses.
• Monitor network to ensure network functionality and availability to all system users.
• Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
• Maintain local and server based anti-virus software.
• Ensure computer is set up prior to new hire start date and any related moves.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Work with service providers to schedule repairs and maintenance.
• Work with ISP and other outside service providers to ensure dependable operations.
• Maintaining documentation of processes, procedures, and troubleshooting guides.
• Any other duties as assigned

Required Qualifications / Abilities

• Degree in Computer Science / Information Systems
• At least 2 years relevant work experience in similar field.
• Practical experience in networked environment and support for remote users
• Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUITE and office 365
• Knowledge of supporting Windows client and virtual servers.
• Excellent communication skills both orally and in writing (English and Swahili)
• High quality written & oral communication ability
• Excellent interpersonal, organizational, multi-tasking and time-management skills
• The position offers a competitive remuneration and benefits package.