ICT Intern at CarePay Ltd

Main purpose of the job

• Provide IT Technical Support to users in terms of desktop support and helpdesk support.
• Assist with maintenance and upgrading works.
• Assist the system administrator to ensure proper equipment documentation as well as a physical inventory of assets.
• Handle IT access control.
• Assist in IT department-related administrative duties.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Bachelor's degree in IT, Computer science, Cyber security, or any information technology-related course.
• At least 1 year of hands-on experience in IT support.
• Ability to be creative and take an ‘outside the box’ approach.
• Ability to show and take initiative with proactive attitude.
• Excellent time management skills.
• Strong ethics with an ability to manage confidential information.
• Strong interpersonal skills, demonstrating professionalism in all dealings.
• Excellent written and oral skills.
• Must have the ability to work as part of a team.