ICT Manager at Lwala Community Alliance (LCA)

Job Summary

Lwala Community Alliance is seeking a skilled ICT Manager to lead the deployment and management of Microsoft Dynamics 365, Business Central, and Hospital Management Information Systems. The role requires a seasoned professional with expertise in ERP implementation, ICT operations, and cybersecurity. The ideal candidate will ensure system efficiency, integration, compliance, and continuous innovation aligned with organizational goals.

Roles and Responsibilities

ERP Management

• Lead the deployment and implementation of Microsoft Dynamics 365 and Business Central ERP systems, ensuring alignment with organizational objectives.
• Work closely with cross-functional teams to gather business requirements and translate them into system configurations that support operational goals.
• Oversee the full lifecycle of ERP implementations, including system design, customization, testing, deployment, and post-launch support.
• Ensure seamless integration of Microsoft Dynamics and Business Central with other enterprise systems and applications to enhance data flow and business processes.
• Provide expert guidance and recommendations on ERP best practices to optimize system usage and continuous improvement.
• Troubleshoot and resolve issues throughout the deployment and post-implementation stages, ensuring minimal disruptions.
• Develop and deliver comprehensive end-user training sessions and create detailed user documentation to ensure effective utilization of the ERP systems.
• Coordinate with third-party vendors and consultants to ensure that project timelines, budgets, and objectives are met.
• Provide ongoing support, system maintenance, and necessary upgrades to guarantee optimal ERP system performance.
• Continuously monitor system performance and recommend enhancements or adjustments to improve functionality and meet evolving business needs.

Systems Management

• Manage the deployment, configuration, and ongoing support of the Hospital Management Information System (HMIS), ensuring that it meets healthcare operations, reporting, and regulatory requirements.
• Collaborate with hospital management teams, IT staff, and other stakeholders to gather business and healthcare requirements and translate them into system configurations for both ERP and HMIS.
• Ensure the integration of the ERP system (Microsoft Dynamics and Business Central) with the HMIS and other third-party healthcare applications, enabling seamless data flow and operational efficiency.
• Oversee the entire lifecycle of both ERP and HMIS implementations, including system design, customization, testing, deployment, and post-launch support.
• Conduct training sessions for both hospital staff and business users to ensure effective usage of the ERP and HMIS systems.
• Troubleshoot and resolve technical issues within both the ERP and HMIS systems, ensuring minimal disruption to hospital operations.
• Develop and maintain system documentation, including user guides, SOPs, and troubleshooting procedures for both ERP and HMIS.
• Ensure compliance with healthcare regulations and data protection laws when managing and using the HMIS, including handling patient information securely.
• Monitor and report on the performance of both systems, identifying areas for improvement and recommending solutions for greater efficiency and effectiveness.
• Coordinate with external vendors and consultants to implement system updates, patches, and upgrades for both ERP and HMIS solutions.
• Provide ongoing support and maintenance for both systems, including user support, troubleshooting, and system optimizations.
• Manage and Administer Lwala’s Systems including Active Directory, Mobile payment platforms, security systems, power and data backup systems.
• Manage the Cloud infrastructure systems to ensure that they are well architectured, secure, reliable, highly available and cost optimized. This includes managing the organization’s Data Warehouse infrastructure.
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other systems
• Liaise with other Managers regarding system requirements.
• Lead the development, implementation, and ongoing maintenance of the organization’s intranet, ensuring it serves as a central hub for internal communication, collaboration, and access to business resources.
• Work closely with cross-functional teams to gather requirements, design, and continuously optimize the intranet for improved user experience and operational efficiency.

Security

• Design and develop comprehensive data and network security strategies to protect Lwala’s information systems and sensitive data.
• Oversee and ensure the physical and cyber security of Lwala’s IT infrastructure, safeguarding against potential security threats and breaches.
• Monitor the security of Lwala’s cloud infrastructure and systems, ensuring they remain protected from cyber threats and unauthorized access.
• Plan, implement, and manage robust data backup solutions, ensuring the availability and integrity of critical data.
• Design and deploy both on-premise and off-premise data backup systems to guarantee reliable and secure data recovery in case of disruptions or data loss.

ICT Operations and Responsibilities

• Oversee the daily operations of the ICT infrastructure, including security, server hardware, software, and operating systems, ensuring seamless functionality and reliability.
• Stay up to date with emerging business technologies and IT software, researching and recommending solutions to enhance and strengthen the organization’s ICT systems.
• Conduct regular system audits and assist in preparing for both internal and external IT audits, ensuring compliance and implementing corrective action plans where necessary.
• Manage the coordination of technology installations, system upgrades, and routine maintenance, ensuring minimal disruption to business operations.
• Compile and deliver regular ICT management updates to senior leadership, highlighting performance, issues, and improvement plans.
• Develop and conduct ICT induction sessions for new employees and refresher training programs to ensure effective use of the organization's IT systems.
• Oversee IT equipment lifecycle management, including planning for hardware purchases, advising on technical specifications, and managing the disposal of obsolete IT assets in compliance with organizational policies.
• Create, review, and implement IT policies and procedures to ensure smooth, secure, and efficient operations across all ICT functions.
• Evaluate technology risks regularly, develop disaster recovery strategies, and establish backup procedures to minimize operational downtime and data loss in case of emergencies.
• Maintain and regularly update the ICT risk register, identifying potential risks and proposing mitigation measures.

Performance Management

• Conduct regular reviews of ICT services and plan for future IT staffing needs to ensure alignment with organizational goals.
• Manage ICT staff by overseeing recruitment, providing training opportunities, setting clear job expectations, and monitoring individual and team performance.
• Prepare and implement development plans for the IT department to foster growth, efficiency, and innovation.
• Identify opportunities for team training and skills development, ensuring staff are equipped with the latest knowledge and tools to meet evolving IT demands.

Qualification and Experience

Education

• Minimum - Bachelor’s degree in IT related field.
• Diploma in cyber security, network management and ERP administration and management.

Experience

• 10 years relevant experience in a busy organization.
• Proven experience in deploying and configuring Microsoft Dynamics 365 and Business Central ERP systems.
• Strong understanding of ERP principles and methodologies, including business process modelling and system design.
• Experience with ERP system integrations and data migration.

Skills

• Strong problem-solving skills with the ability to troubleshoot complex issues and provide effective solutions.
• Excellent communication and interpersonal skills to collaborate with both technical and non-technical teams.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong analytical and organizational skills.
• Experience in user training, documentation, and support post-deployment.
• Extensive knowledge of Medicentre and Microsoft Dynamics 365
• Sound leadership and organizational skills, with effective time management and prioritization of responsibilities.
• High sense of responsibility.
• Good interpersonal skills.
• Flexible and able to respond to sometimes conflicting demands.
• Person of high integrity.
• Must be proactive and able to work under pressure.