ICT Manager at Rose Avenue Group

Job Responsibilities

IT STRATEGY AND GOVERNANCE

• Develop and implement the Club's IT strategy and digital transformation roadmap.
• Align technology initiatives with organizational goals and business priorities.
• Advise management and committees on technology investments, risks, and opportunities.
• Prepare and manage annual IT budgets and capital expenditure plans.
• Develop and maintain IT policies, procedures, and standards.
• Keep the Club appraised of emerging ICT trends in the industry.
• Coach, mentor, and appraise ICT staff, and drive departmental work plans and training programs.

INFORMATION SECURITY AND RISK MANAGEMENT

• Lead the implementation and continual improvement of the Information Security Management System (ISMS).
• Drive compliance with ISO/IEC 27001:2022 requirements and security best practices.
• Conduct information security risk assessments and oversee mitigation activities.
• Manage cybersecurity programs, vulnerability assessments, and incident response processes.
• Coordinate data protection compliance and support regulatory requirements.
• Maintain data integrity through risk and change management processes with senior stakeholders.
• Develop and implement disaster management strategies to protect Club systems, data, and users from cyberattacks and unauthorized access.

INFRASTRUCTURE AND SYSTEMS MANAGEMENT

• Manage servers, storage, networking, cloud services, and end-user computing infrastructure.
• Ensure high availability, business continuity, and disaster recovery capabilities.
• Oversee server replication, backup, and recovery systems.
• Maintain system performance, capacity planning, and infrastructure lifecycle management.
• Manage telecommunications and internet connectivity services.

PHYSICAL SECURITY TECHNOLOGY MANAGEMENT

• Oversee CCTV surveillance, access control, and gate management solutions.
• Manage security technology upgrades and modernization projects.
• Ensure integration between physical security and information security controls.
• Support investigations through digital evidence management and reporting.
• Oversee physical assets including primary and secondary data centres and Club-issued equipment.
• Develop technical specifications, evaluate bids, and manage procurement, maintenance, and replacement of servers, computers, and related hardware.

BUSINESS APPLICATIONS MANAGEMENT

• Administer and support Club Management Systems and financial applications.
• Coordinate software upgrades, integrations, and vendor support services.
• Work closely with Finance, Membership, HR, Operations, and Security to optimize business processes.
• Ensure data integrity, system availability, and user adoption.
• Serve as Secretary to the ICT & Digitisation Committee and represent the Club at relevant meetings.

PROJECT MANAGEMENT AND DIGITAL TRANSFORMATION

• Lead technology projects from planning through implementation and post-deployment support.
• Manage vendors, contractors, consultants, and implementation partners.
• Prepare business cases, project proposals, ROI analyses, and executive reports.
• Identify opportunities for automation and process improvement.
• Drive adoption of emerging technologies, including AI-enabled solutions where appropriate.

SERVICE DELIVERY AND USER SUPPORT

• Ensure timely delivery of IT support services across the Club.
• Establish service levels and monitor performance against agreed standards.
• Manage IT service providers and support contracts.
• Develop user training and awareness programs.

VENDOR AND CONTRACT MANAGEMENT

• Evaluate and select technology vendors and service providers.
• Negotiate contracts, service level agreements, and maintenance agreements.
• Monitor vendor performance and ensure contractual compliance.
• Manage procurement processes for technology equipment and services.
• Develop technical specifications and manage bid evaluation, installation, configuration, user training, and patching.
• Establish and review SLAs, aligning ICT service contribution to business and financial goals.

COMPLIANCE, BUDGETING, AUDIT, AND REPORTING

• Coordinate IT audits and security assessments.
• Maintain asset registers, system documentation, and audit records.
• Produce management reports, dashboards, and key performance indicators.
• Ensure compliance with applicable regulations, standards, and Club policies.
• Oversee development of the department's annual budget.
• Monitor and control utilisation of approved budgeted funds

Other Requirements

EXPERIENCE

• 8-10 years of progressive ICT management experience, with at least 2 years in managerial/similar position
• Experience managing cybersecurity, infrastructure, enterprise applications, and technology projects.
• Experience in hospitality, clubs, leisure, or service-oriented environments is an added advantage.
• Professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer/Auditor, PMP, ITIL, Microsoft, or Cisco certifications are desirable.
• Project management certification (PMP or PRINCE2) is an added advantage.
• Specialised knowledge of ICT systems, including computer networks, systems administration, and programming.
• Expertise in data centre management.
• Sound knowledge of laws and policies on data governance.
• Strong critical thinking, decision-making, and problem-solving skills.
• Strong analytical, project management, and written and oral communication skills.
• Innovative and solutions-oriented.

EDUCATION

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

PERSONAL ATTRIBUTES

• Fulfils the requirements of Chapter Six of the Kenyan 2010 Constitution.
• Strong leadership and people management skills.
• Excellent interpersonal skills and a team player.
• Strong organisational skills and high levels of integrity.
• Adaptable, decisive, and proactive, with good networking and negotiation skills.
• Able to work well under pressure.
• Detail-oriented and committed to work.