ICT Officer at Centre for Health Solutions - Kenya (CHS)

CHS/HR/STP/ICTO/01/2023

Overall Job Function

Reporting to the ICT & ERP Specialist, the ICT Officer will ensure overall ICT support for CHS offices and supported sites on all ICT functions ensuring smooth, problem free and well-documented systems to ensure the goals of CHS strategic plan are in progress.

Key Responsibilities

• Consistent and timely troubleshooting support provided to the project and personnel
• Proactive assessment of user needs in terms of software and applications and installation of the same on computers for all relevant users
• Maintain and troubleshoot all network and computer related issues
• Integrate security, physical control solutions for all confidential data and systems
• Monitor performance and manage parameters to provide fast responses to front-end users
• Integrate and configure computer networking for best performance
• Troubleshoot and repair of hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Identify security gaps and provide relevant solutions
• Test and evaluate all new technology including M&E systems e.g. database systems, websites etc.
• In collaboration with ICT Partner and MEL Unit, develop participatory strategies and tools for monitoring and evaluating the project
• Conduct electrical safety checks on computer equipment
• Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required
• Help install and support of all ICT hardware and software; ensuring applications support including hardware/Software Installations
• Receiving logs requests for support from users and respond to the requests in a logical and prioritised manner
• Ensuring all work is carried out and documented in accordance with required standards, methods and procedures
• Work with the SI department to support ICT related tasks at project and health facility level
• Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintain confidentiality and observe data protection guidelines of the organisation
• Ensuring monitoring progress of requests for support and ensure users and other interested parties are kept informed
• Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position
• Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality
• Ability to train other staff in ICT function to handle basic support matters
• Assets management support and distribution accountability
• Server support functions and minor AD functionality
• Any other related duties assigned by your supervisor.

Person Specifications

• A degree in Information Technology or Diploma in Information Technology with over 5 Years relevant experience
• Proficiency in the use of ICT particularly in development of web‐based solutions, maintenance of websites and working with databases.
• Excellent use of MS Office packages and office automation solutions
• Experience in the Windows Server and Linux Server Administration
• Experience in networking, software& hardware maintenance
• Demonstrable experience in the development and implementation of web and mobile based solutions
• Good organisation, interpersonal, negotiation and high level of computer skills, including excellent knowledge of Microsoft Office applications and ERP systems.