Jobs at Co-operative Bank of Kenya - Co-Op Consultancy & Bancassurance Intermediary Limited (CCBI)

Duties and Responsibilities

• To install, configure, and upgrade operating systems and software, using SASRA standards and administrative packages, including security software.
• To install, assemble, and configure computers, monitors, network infrastructure, and peripherals.
• Acts as a technical resource in assisting users to resolve problems with equipment and data.
• Assist by ensuring that the society reporting standards have complied without any delay.
• Assist with the planning, design research, and acquisition of new or upgraded hardware and software systems.
• Maintains current knowledge of hardware, software systems, network technology and recommends modifications as necessary.
• Updating and monitoring security patches in the operating systems and office applications.
• Managing the servers to ensure integrity in the operating systems and a virus-free environment.
• Ensure proper use and maintenance of all computers and accessories.
• Implementing in-house ICT systems in liaison with user departments.
• Participating in the training of staff in the ICT department and in other departments.
• Point of correspondence with ICT systems vendors. 
• Support generation of reports to line managers. 
• Adviser of the board on the ICT changes and happenings. 
• Ensuring business continuity through back-ups. 
• Resolution of customer complaints pertaining to ICT.
• System user administration and maintenance.
• Management of e-channels i.e. Mpesa, mobile banking, Saccolink, and portal
• Management of the Sacco website and social media pages in liaison with the marketing department
• Any other duty assigned by the CEO from time to time.

Qualifications

• A Bachelor’s degree in computer science or a related field 
• A diploma in an IT-related field will be added advantage.
• Proven 3 years related work experience preferably with deposit-taking Sacco
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage 
• A valid certificate of good conduct.

Key Skills and Competencies

Essential knowledge/skills required:

• Hands-on experience in networking, routing, and switching.
• Must be conversant with common operating systems and database administration.
• Experience with active directory administration.
• Practical knowledge /working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle. 
• Practical knowledge and experience in ERP systems.