Pre-Sales Technician at Xemay Enterprises Limited

Purpose of the role

• The pre-sales technician will be responsible for providing technical expertise and support to the sales and business development function by understanding client requirements, developing appropriate ICT solutions and preparing comprehensive technical proposals. The role involves conducting technical site surveys, designing ICT infrastructure solutions, preparing Bills of Quantities (BOQs), Bills of Materials (BOMs), technical specifications and responding to tenders, RFPs, RFQs and EOIs compliance documents and datasheet. The Pre-sales Technician will work closely with the sales, procurement, project implementation teams, vendors and clients to ensure that proposed solutions are technically compliant, commercially viable, cost-effective and aligned with client requirements.

Key Job Accountabilities

Customer Requirements Analysis

• Engage customers and the sales team to understand business needs, technical requirements, and project objectives.
• Conduct site surveys, technical assessments, and infrastructure audits where necessary.
• Identify technical gaps and recommend suitable ICT solutions.

Solution Design and Architecture

• Design end-to-end ICT infrastructure solutions based on customer requirements.
• Develop technical architectures, network diagrams, equipment layouts, and bills of quantities (BOQs).
• Recommend appropriate hardware, software, licensing, and infrastructure technologies.
• Ensure proposed solutions are scalable, reliable, secure and cost-effective.

Technical Proposals and Tender Documentation

• Prepare technical proposals, compliance matrices, specifications, and tender responses.
• Review customer tender documents and identify technical requirements, deliverables, and compliance obligations.
• Develop solution descriptions, implementation methodologies, project schedules, and technical assumptions.
• Ensure all technical submissions are accurate, complete, and submitted within deadlines.

Costing and Commercial Support

• Prepare technical BOQs, bills of materials, and equipment specifications.
• Work with procurement and vendors to obtain pricing, technical information, and product availability.
• Support the preparation of quotations, costing schedules, and commercial proposals.
• Identify opportunities to optimize solution costs without compromising quality or performance.

Product and Vendor Management

• Maintain up-to-date knowledge of ICT products, technologies, industry trends, and vendor offerings.
• Liaise with manufacturers, distributors, and technology partners for product recommendations and technical support.
• Evaluate alternative technologies and recommend solutions that meet customer requirements.
• Support vendor demonstrations, proof-of-concept exercises, and technical presentations.

Sales and Customer Technical Support

• Support the sales team during customer meetings, presentations, and technical discussions.
• Deliver technical presentations and demonstrate proposed ICT solutions to customers.
• Respond to technical clarifications and customer queries during the sales cycle.
• Provide technical input during negotiations and solution reviews.

Project Handover and Implementation Support

• Prepare technical handover documentation for awarded projects.
• Brief implementation teams on the proposed solution, technical specifications, scope, and customer requirements.
• Support project teams in clarifying design assumptions and resolving presales- related technical issues.
• Ensure proposed solutions can be implemented within the agreed scope, budget, and timelines.

Documentation and Reporting

• Maintain accurate records of solution designs, proposals, BOQs, vendor quotations, and technical submissions.
• Prepare presales activity reports and provide updates on assigned opportunities.
• Maintain a library of technical solution templates, product specifications, and standard designs.

Work experience & Technical Proficiency

• At least 2–4 years of relevant experience in ICT presales, technical sales, ICT solution design, systems integration or ICT infrastructure.
• Practical experience preparing technical proposals, tender responses, BOQs and bills of materials.
• Experience conducting customer technical assessments and site surveys.
• Demonstrable exposure to ICT infrastructure solutions such as enterprise networking, structured cabling, wireless networks, cybersecurity, servers, storage,
• CCTV, access control or unified communications.
• Experience engaging technology vendors, distributors and customers is desirable.
• Experience supporting ICT projects from opportunity identification through technical design and implementation handover is an advantage.

Education Background

• Bachelors degree in Information Technology, Computer Science, Telecommunications,
• Computer engineering, Electrical and Electronic engineering or a related technical field.
• Professional certifications in relevant ICT technologies.
• Relevant vendor certifications in networking, cybersecurity, cloud computing, data centre infrastructure or unified communications are desirable.