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The Institute of Certified Public Accountants of Kenya (ICPAK) is a professional body for certified public accountants (CPAs) in Kenya. ICPAK is a full member of the International Federation of Accountants and the Pan African Federation of Accounting.
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Reporting to the Head of ICT, the ICT Officer supports the ICT Department in ICT support assignments, installation/configuration, operation, user training and maintenance of ICT systems and related infrastructure.
This role involves managing hardware, software, networks, and security systems, ensuring smooth day-to-day IT operations, and providing support to end users.
Key Responsibilities
Provide first level helpdesk support and problem resolution to all users with regard to all ICT related issues i.e. Systems hardware, software, networks, telephones etc.
Provide timely technical support, troubleshoot issues, train users, document system procedures, and improve data flow and system reliability.
Maintain an up-to-date inventory of ICT Assets Register/Inventory, ensuring all hardware is accounted for.
Operate and maintain system hardware and software, ensuring optimal performance and reliability.
Design, install, configure, and upgrade IT systems and servers to meet the organization’s needs.
Maintain, upgrade, and administer antivirus software to safeguard the organization’s network from viruses and other threats.
Design and implement efficient preventive maintenance schedules for servers, network and personal computer equipment.
Ensure backup of user files and assisting users with these backup processes and recovery of backed up data in case of data loss.
Prepare technical specifications and participate in evaluations for the procurement of software and hardware equipment.
Update the website regularly
To perform any other lawful duties as may be assigned by the supervisor.
Technical Expertise, Skills and Abilities
Relevant Degree in ICT such Information Technology, Computer Science etc
Professional Certification will be an added advantage.
At least 3 years’ working experience working in a busy ICT Environment
Knowledge of Microsoft office 365 packages, Windows 10, Windows 11, Mac OS and Windows Server operating systems
Recognize the function of network infrastructure such as routers and switches.
Expert user of the majority of desktop applications
Ability to support Wide Area Network and client/server-based applications.
Understand the basic principles of structured cabling and the practicalities of connecting network devices.
Demonstrated a high level of professional competence and outstanding management qualities in computerized information systems.
Interested candidates in the above job should email their application letter accompanied by a detailed CV in PDF format and testimonials clearly indicating their current and expected salary to the email addresses
Applications should be received on or before the close of business on Monday, 16th May 2025.
ICPAK is an equal opportunity employer, and qualified applicants from all backgrounds are encouraged to apply.
Successful candidates will be required to satisfy the following requirements of Chapter Six (of the Constitution of Kenya 2010:
Police Clearance Certificate from the Directorate of Criminal Investigations
Tax Compliance Certificate from the Kenya Revenue Authority.
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