ICT Officer at Institute of Certified Public Accountants of Kenya (ICPAK)

Job Summary:

• Reporting to the Head of ICT, the ICT Officer supports the ICT Department in ICT support assignments, installation/configuration, operation, user training and maintenance of ICT systems and related infrastructure.
• This role involves managing hardware, software, networks, and security systems, ensuring smooth day-to-day IT operations, and providing support to end users.

Key Responsibilities

• Provide first level helpdesk support and problem resolution to all users with regard to all ICT related issues i.e. Systems hardware, software, networks, telephones etc.
• Provide timely technical support, troubleshoot issues, train users, document system procedures, and improve data flow and system reliability.
• Maintain an up-to-date inventory of ICT Assets Register/Inventory, ensuring all hardware is accounted for.
• Operate and maintain system hardware and software, ensuring optimal performance and reliability.
• Design, install, configure, and upgrade IT systems and servers to meet the organization’s needs.
• Maintain, upgrade, and administer antivirus software to safeguard the organization’s network from viruses and other threats.
• Design and implement efficient preventive maintenance schedules for servers, network and personal computer equipment.
• Ensure backup of user files and assisting users with these backup processes and recovery of backed up data in case of data loss.
• Prepare technical specifications and participate in evaluations for the procurement of software and hardware equipment.
•  Update the website regularly
• To perform any other lawful duties as may be assigned by the supervisor.

Technical Expertise, Skills and Abilities

• Relevant Degree in ICT such Information Technology, Computer Science etc
• Professional Certification will be an added advantage.
• At least 3 years’ working experience working in a busy ICT Environment
• Knowledge of Microsoft office 365 packages, Windows 10, Windows 11, Mac OS and Windows Server operating systems
• Recognize the function of network infrastructure such as routers and switches.
• Expert user of the majority of desktop applications
• Ability to support Wide Area Network and client/server-based applications.
• Understand the basic principles of structured cabling and the practicalities of connecting network devices.
• Demonstrated a high level of professional competence and outstanding management qualities in computerized information systems.