ICT Officer at Kenyatta Matibabu Sacco Ltd

Job Description

The ICT Clerk will be reporting to the System Administrator. The ICT clerk will be responsible for providing first line help desk support to Sacco Employees.

Responsibilities

1. Customer service
2. Participating in the formulation and implementation of ICT Policies;
3. Overseeing the SACCO network
4. Implementation database administration and data backups
5. user support including end-user training analysis and resolving their problems
6. Oversee general data integrity and performance tuning of the system
7. Install and configure new software/hardware and systems
8. To determine the impact of new installations and existing system
9. Protect the integrity, security and performance of the system
10. Trouble shoots system failures/errors and act on them
11. Implement backup and recovery techniques/procedures including archiving of system data
12. Assist in Development and enforcement standards for the ICT system
13. Undertake analysis of end-user requirements
14. implement disaster recovery policies and plans that support the Society’s operational continuity
15. Ensure the effectiveness of file maintenance security procedures
16. Assist in training of staff
17. Assist in determination of information systems requirements
18. Ensuring that computer standards are achieved
19. Ensuring office telephone extensions are working
20. In-charge of Data variations and follow-up to ensure all variations are effected
21. Any other duties that may be assigned

Qualifications 

1. A diploma in Computer Science or equivalent education from a recognized institution.
2. IT support and experience in customer service for atleast 2 years working experience with MS Navision Dynamics
3. Qualification of a professional Certificate is an added advantage