ICT Officer at Micro Enterprises Support Programme Trust (MESPT)

Job Purpose

• This role is responsible for support and maintenance of business applications including the Programme Management Information System (PMIS), Human Resource Management System (HRMS), Adobe sign, Enterprise Resource Planning, Intranet, Electronic Document Management System and administer the underlying relational database management systems. All in accordance with the ICT policy.

Key Responsibilities

• Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
• Analyses business functional and non-functional requirements
• Validates and verifies business requirements and ensures that they map to real business needs and that they meet essential quality standards.
• Identifies and proactively fixes system issues through monitoring and early detection of potential issues.
• Reviews systems technical requirements specifications and System Use Cases with stakeholders and incorporates identified recommendations.
• Follows the required change management procedures.
• Ensures that new technical requirements for business systems are properly integrated with existing processes and systems.
• Perform User Acceptance testing of business systems.
• Support APIs implemented for applications integration.
• Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance.
• Resolves reported system incidents/general user requests by providing technical guidance/assistance required.
• Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies.
• Ensures that tasks assigned are resolved within internal standards.
• Carries out user demos for automated processes and change requests.
• Carries out user training and user support programmes.
• Business Systems integration.
• Design Business applications reports and data extraction queries.
• Configure and setup restoration and continuity measures and enforce measures to minimize business applications down time.
• Database backups and restores.
• Manage service accounts for various applications.
• Enhance software resilience by incorporating security by design principles.
• Train all new staff and re-train the existing users in usage of business applications.
• Maps and documents interfaces between legacy and new replacement systems to guide systems transition initiatives.
• Testing, installing, managing, and upgrading business systems.
• Developing, documenting, and improving the various processes and procedures for the business.
• Monitoring, Diagnosing, reporting, and fixing system errors.

Any other duties as assigned by the Supervisor from time to time

Key Relationships

Internal

• Programme Managers
• Programme Officers
• Procurement Officer
• Finance Team
• Communication Officer
• Administration Officer
• HR Manager
• Credit & Business Development team

External

• Vendors
• Suppliers
• Consultants
• Service Providers

Knowledge, Experience and Skills

• At least four years’ experience as a business application support officer in a busy IT environment, preferably in non-governmental organizations or large private sector.
• Good problem-solving skills and willingness to constantly renew required knowledge.
• Knowledge of software design and programming principles
• Previous experience as a business applications officer or similar role
• Knowledge of programming languages like SQL, java and .Net languages
• Experience working with sales force and Navision.
• Experience of backup and recovery of relational databases

Qualifications/Other Requirements:

• Bachelor’s degree in computer science or any IT related field
• Sales force certifications (administrator and at least platform developer 1 etc.)
• Microsoft 365 Dynamics Navision certifications.
• Office 365, VMWARE and Windows Active directory management are added advantages.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access,) and statistical related packages

Behaviour

• Sets ambitious and challenging goals for themselves.
• Holds self-accountable to deliver on their responsibilities.
• Future orientated, thinks strategically.
• Develops new and innovative solutions.
• Willing to take disciplined risks.
• Has integrity.
• Builds and maintains effective relationships, with their team, colleagues, external partners, and stakeholders.