ICT Professional at Caremax Health

The overall purpose of this job is to undertake comprehensive firewall management, Support Marketing department, Social Medical Marketing, Marketing Video production, offering support to end user departments, troubleshooting, installing and repair both software and hardware for different user departments as required in collaboration with a multidisciplinary team and in alignment with established protocols and the organization’s technology objectives.

 Job Description

• Install and configure computer hardware operating systems and applications.
• Assist employees in resolving IT-related problems promptly.
• Provide technical support for software and hardware, including office telephones, mobile phones and support with live events and online classes.
• Creation and Deployment Marketing Videos
• Manage Social medica Marketing
• Test and evaluate new technologies while supporting the roll-out of new applications.
• Ensure systems are secured from external threats like hacking, virus attacks, physical damage and ensure restricted access to server rooms.
• Web hosting management and other related activities
• Conduct regular backups and ensure data recovery processes are in place.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Support administration and upgrades of the overall ICT infrastructure according to organizational needs, technical needs, and best practices.
• Manage the ICT inventory.
• Identify possible risks associated with electronic data in accordance with data protection regulations.
• Provide security awareness briefings to the teams on a regular basis.
• Configure the Local Area Network and ensure Internet connectivity.
• Repair ICT equipment and related accessories.
• Conduct electrical safety checks on computer equipment.
• Any other duties related to this position allocated by supervisor or any person in authority.

Qualifications

• Bachelor’s degree /Diploma in Information Technology, Computer Science, or a related field.
• Any relevant professional certification will be an added advantage.
• Minimum of 1-2 years proven experience in IT support and system administration
• Familiarity with cybersecurity practices and data protection regulations.
• Strong competency in Networking.
• Familiarity with cloud computing.
• Strong Social media Marketing Skills
• Strong communication skills.
• Project management skills.
• Ability to work under intense conditions.
• Strategic decision-making skills.
• Problem solving skills.