ICT Quality Assurance Specialist at Kingdom Bank Limited

The ICT Quality Assurance Specialist ensures the quality, reliability, and performance of ICT systems, applications, and infrastructure. This role involves planning, executing, and improving quality assurance processes to deliver seamless and efficient technology solutions, minimizing risks and ensuring compliance with industry standards and organizational goals.

Responsibilities

Quality Assurance and Testing

• Develop, document, and execute comprehensive test plans, test cases, and scripts to ensure software and hardware quality.
• Conduct functional, performance, usability, and regression testing for ICT systems and applications.
• Identify, document, and report bugs, glitches, and inconsistencies using appropriate tools and methodologies.
• Collaborate with developers, business analysts, and stakeholders to resolve issues.

Process Improvement

• Evaluate current QA processes and recommend improvements to enhance productivity and efficiency.
• Ensure ICT projects comply with organizational standards, policies, and best practices.
• Establish and monitor key quality metrics to measure system performance and reliability.

Risk Management and Compliance

• Ensure compliance with ICT security standards, data protection regulations, and industry guidelines.
• Identify potential risks in systems and infrastructure, implementing measures to mitigate them.
• Participate in disaster recovery and business continuity testing.

Documentation and Reporting

• Maintain detailed and accurate documentation of test plans, test results, and QA activities.
• Prepare regular quality reports for management, highlighting system performance and improvement areas.
• Document software specifications, system configurations, and operational procedures.

Collaboration and Support

• Work closely with development teams, project managers, and end-users to understand project requirements and deliverables.
• Provide technical support during system implementation and deployment phases.
• Train and mentor team members on quality assurance methodologies and tools.

Qualifications

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3–5 years of experience in ICT quality assurance or a related field.
• Experience with automated and manual testing tools, such as Selenium, JIRA, or TestRail.

Skills and Competencies

• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in scripting and query languages (e.g., Python, SQL) for testing purposes.
• Familiarity with ITIL, ISO 27001, or similar standards.
• Knowledge of software development lifecycle (SDLC) and agile methodologies.
• Excellent communication and collaboration skills.

Certifications (Preferred)

• ISTQB Certification or equivalent QA certifications.
• Certifications in ITIL, ISO, or security (e.g., CISSP, CISM) are an advantage.