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  • Posted: Mar 24, 2023
    Deadline: Apr 6, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Aga Khan Development Network is a network of private, non-denominational development agencies founded by the Aga Khan that work primarily in the poorest parts of Asia and Africa. Aga Khan IV succeeded to the office of the 49th hereditary Imam as spiritual and administrative leader of the Shia faith-rooted Nizari Ismaili Muslim supranational union in 1...
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    ICT Support Associate - Kisumu

    Role Summary

    The individual is expected to offer support and assistance in the implementation and maintenance of ICT Infrastructure at the school.

    Key Responsibilities

    • Logging and resolution of ICT requests and escalating promptly
    • Assist in the implementation and support of all ICT initiatives and information systems
    • Assist in the implementation of ICT policies and design of Standard Operation Procedures
    • Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment
    • Assist in the implementation of information security-related best practices for all ICT services available at AKES, Kenya units
    • Assist schools in identifying and quantifying ICT needs with guidance from the central office IT
    • Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster
    • Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers
    • Ensure preventive maintenance and service of ICT equipment quarterly
    • Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues
    • Provide technical training to the users of ICT services as and when required.

    Qualifications and Experience

    • Relevant ICT degree from a reputable institution
    • Relevant ICT Certifications
    • Working knowledge of IT-based educational management programs and software
    • Expert knowledge and skills in networking and cybersecurity
    • 2 years of experience in an ICT environment preferably in a learning institution.

    Method of Application

    Interested and qualified? Go to Aga Khan Development Network (AKDN) on to apply

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