Manager: Client Services at Imperial Managed Solutions East Africa

Job Function

Maintain ownership of a portfolio of Imperial Managed Solutions EA clients retention, growth and development within that portfolio.

Key performance areas

• Collate and analyze operational data and generate client dashboard reports.
• Analyze client data based on operations for internal and external.
• Business review meetings pre-scheduled for the year.
• Manage and optimize interactions with Internal and External customers to ensure centricity.
• Ensure contractual obligations are adhered to by both client and business.
• Participate in the implementation of departmental and site EMS objectives.
• To ensure smooth take-on of clients projects.

Qualifications required

• A Bachelors in Sales and Marketing or any Business related course.
• Project Management qualifications and skills an added advantage.

Skills and experience required

• Minimum 3 years of experience within logistics services industry in a mangement role.
• Have a proven sales and marketing experience.
• Excellent communication & presentation skills.
• Be able to communicate with Customers and Clients at senior levels.
• Self-starter who is able to develop relationships.
• Strong analytical skills.
• Ability to solve problems by engaging key stakeholders.
• Be accountable to internal and external stakeholders.
• Must be proficient in Microsoft Office including Excel, Word and Power point programs.

Other requirements

• Ability to work under pressure.
• Positive, confident, self-motivated, Solutions-oriented and able to work as a member of a team. 

Behavioral Competencies

• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Analysing
• Learning & researching
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks