Information Communication Technology (ICT) Officer at National Employment Authority (NEA)

Job Purpose

• The ICT Officer will provide first-line technical support to ensure the smooth functioning of INReMP’s ICT systems, equipment, and digital platforms. The role includes hardware and software maintenance, user support, and assistance in implementing digital solutions for project activities. The ICT Assistant will work closely with project staff and service providers to maintain system reliability, data security, and operational efficiency.

Key Responsibilities

• ICT Infrastructure Maintenance and User Support Install, configure, and maintain computer hardware, software, printers, and network systems. Maintain an up-to-date inventory of all ICT equipment and licensed software. Coordinate repairs and servicing of faulty equipment with approved service providers.
• Database and System Support Troubleshoot and resolve ICT-related issues for project staff in a timely and professional manner. Perform routine maintenance and updates on ICT equipment to ensure optimal performance. Assist in maintaining project databases, digital platforms, and information systems. Support implementation and troubleshooting of digital data collection tools (e.g., mobile apps, cloud-based forms).
• Ensure regular data backups, antivirus updates, and system security protocols are in place and functioning.
• Digital Tools for Programme Implementation Provide basic ICT training and orientation to project staff on system use and digital tools. Support video conferencing, online meetings, and virtual collaboration platforms.
• Information Security and Network Administration Maintain ICT documentation, user manuals, and troubleshooting guides. Set up and manage user accounts, email systems, and access permissions.
• Other Duties Undertake any other duties assigned by the NPC.

Academic Qualifications/Professional Skills/Expertise:    

• A Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution. Professional ICT certification such as CCNA, CompTIA A+, ITIL is an added advantage.

Applicable Professional Experience

• Minimum of five (5) years of experience in ICT support, preferably within development or institutional settings. Experience in setting up and maintaining computer networks, servers, and user systems. Familiarity with database systems, cloud platforms, and digital tools for field data collection. Proficiency in Windows and Linux operating systems, and basic scripting or automation tools.
• Understanding of network protocols, cybersecurity principles, and data protection standards. Competencies and Skills Strong troubleshooting and problem-solving skills across hardware, software, and network environments Good communication, interpersonal, and customer service skills. Ability to work independently and respond to support requests.