Information Services Assistant (Infrastructure) at Trade and Development Bank (TDB)

Job Summary

Reporting to an Information Services (IS) Officer, the staff member will be involved in maintenance of Information and Communication Technology (ICT) infrastructure including Telephony, Local and Wide-Area Networks, as well as Virtual Server & Storage systems.

The role entails performing Back-Office technical duties to ensure reliable and efficient ICT infrastructure.

Main Responsibilities

The key roles and responsibilities of the role include but are not limited to:

• Assist in configuring and maintaining the Bank's Telephony, Network, Server, and Storage systems.
• Liaising with relevant vendors, contractors, and service providers.
• Any other duties, as may be assigned, including but not limited to deployment and installation of end-user hardware, undertaking housekeeping and reporting functions for the area of responsibility, and deputizing for IS Officers in their various roles.

Qualifications and Competences

• A Bachelor's degree in Computer Science/ICT/Telecommunications or related field from a recognized institution. Relevant professional qualifications are an added advantage.
• A minimum of three (3) years in total of job-related experience with demonstrable track record as System administrator, Network administrator and Helpdesk/support.
• A professional qualification/certification in relevant fields such as Microsoft Certified Engineer (MCSE), Cisco Certified Network Administrator (CCNA), Cisco Wireless Network Fundamentals (WIFUND) and Cisco Unified Wireless Security, Unified Communication, VMware Certification (or equivalent), Information Technology Library (ITIL) certification is an added advantage.
• Key competencies include technical aptitude, troubleshooting ability, methodical and disciplined approach to problem-solving, independence to work under minimal supervision, and ability to work in a multi-cultural setting.
• Fluency in English is a requirement with knowledge of TDB's other working language (French) as added advantage.