Information Systems Officer - P-3 at United Nations Office at Nairobi (UNON)

Position Overview:

• This role is situated within the Conference and Client Support Section (CCSS) of the Information and Communication Technology Service (ICTS), a part of the Division of Administrative Services (DAS) at the United Nations Office at Nairobi (UNON). The selected candidate will directly report to the Chief of the Conference and Client Support Section.
• As the Information Systems Officer, the individual will assume a pivotal leadership role, guiding strategic and operational initiatives to ensure the effective planning, management, and execution of technical conference and meeting services provided to UNON's clientele, which includes Governments, UN agencies, and other key partners.

Your Role Will Include (not limited to):

• Provide strategic and operational leadership to Conference Facility technology, covering but not limited to: Conference Management and Simultaneous Interpretation Systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing, Digital Signage, Conference Operations, Conference Engineering and Maintenance.
• Develop cost proposals for contractual services, oversee the technical evaluation of proposals received and manage the contract service related to conference technology and support.
• Plan for phased and minimal upgrade of outdated AV and IT equipment in the existing conferencing facility to have uninterrupted conferences to ensure customer satisfaction until the new Conference Facility Capital project is implemented.
• Track and monitor AV and ICT support requirements for upcoming conference support requirements against both approved calendar and non-calendar meetings managed by the Division of Conference Services (DCS). Monitor progress against plan, requirements, quality measures, standard processes and take corrective actions when required.
• Provide professional leadership and work direction to assigned conference support team, and/or mentor and supervise the work of new/junior officers, contract staff, etc.
• Propose policies, standards, and operating procedures to contribute towards a managed end-to-end conference technology support and ensure that compliance is maintained under his/her area of responsibility.
• Manage, mentor, support and train staff including recruiting temporary and permanent staff, managing and maintaining rosters of temporary staff, conducting performance reviews, demonstrating dynamic leadership and promoting a customer-focused approach.
• Develop, implement and monitor information standards and guidelines, including testing paradigms.
• Prepare technical and user documentation for conferencing technology systems and interdependent applications; prepare training material and detailed technical presentations.
• Keep abreast of developments in the field of conference technology, support and determine the need for testing and evaluating new products and technologies; provide leadership on introducing technological changes; prepare various technical reports.
• Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables, and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Any other related duties that are assigned by the Chief of the Section.

Do You Fulfill the Fundamental Requirements?

Education:

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required.
• A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience:

• A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale Conference Management and Simultaneous Interpretation (CMSI) systems with 1,500+ delegate positions is required.
• Experience with Remote Simultaneous Interpretation (RSI) platforms, AV Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing & Digital Signage is desirable.
• AV experience in an international organization is desirable.
• Two (2) years or more of experience in data analytics or related area is desirable.