Information Systems Officer at United Nations Office at Nairobi (UNON)

Responsibilities:

• Provide strategic and operational leadership to Conference Facility technology, covering but not limited to: Conference Management and Simultaneous Interpretation Systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing, Digital Signage, Conference Operations, Conference Engineering and Maintenance.
• Develop cost proposals for contractual services, oversee the technical evaluation of proposals received and manage the contract service related to conference technology and support.
• Plan for phased and minimal upgrade of outdated AV and IT equipment in the existing conferencing facility to have uninterrupted conferences to ensure customer satisfaction until the new Conference Facility Capital project is implemented.
• Track and monitor AV and ICT support requirements for upcoming conference support requirements against both approved calendar and non-calendar meetings managed by the Division of Conference Services (DCS). Monitor progress against plan, requirements, quality measures, standard processes and take corrective actions when required.
• Provide professional leadership and work direction to assigned conference support team, and/or mentor and supervise the work of new/junior officers, contract staff, etc.
• Propose policies, standards, and operating procedures to contribute towards a managed end-to-end conference technology support and ensure that compliance is maintained under his/her area of responsibility.
• Manage, mentor, support and train staff including recruiting temporary and permanent staff, managing and maintaining rosters of temporary staff, conducting performance reviews, demonstrating dynamic leadership and promoting a customer-focused approach.
• Develop, implement and monitor information standards and guidelines, including testing paradigms.
• Prepare technical and user documentation for conferencing technology systems and interdependent applications; prepare training material and detailed technical presentations.
• Keep abreast of developments in the field of conference technology, support and determine the need for testing and evaluating new products and technologies; provide leadership on introducing technological changes; prepare various technical reports.
• Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables, and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Any other related duties that are assigned by the Chief of the Section.

Competencies:

• PROFESSIONALISM: Knowledge of design, development, management, implementation and maintenance of complex information & conferencing systems; the ability to analyze and interpret data in support of decision-making and convey resulting information to management; ability to develop and oversee large centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information systems and business operational issues so as to thoroughly analyze and evaluate critical systems matters; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• MANAGING PERFORMANCE: Delegates appropriate responsibility, accountability and decision-making authority; ensures that roles, responsibilities and reporting lines are clear to each staff member; accurately assesses the amount of time and resources required to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports staff when they make mistakes; actively supports the development and career aspirations of staff; appraises performance fairly.

Education:

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required. A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job - Specific Qualification:

• Supplemental certifications in the AV, fields such as Certified Technology Specialist (CTS, CTS-D, CTS-I), Dante, Shure/DIS, AMX etc. are required. Supplemental certifications in the ICT & Project Management fields such as ITIL, Prince 2 or PMP are desirable.

Work Experience:

• A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale Conference Management and Simultaneous Interpretation (CMSI) systems with 1,500+ delegate positions is required. Experience with Remote Simultaneous Interpretation (RSI) platforms, AV Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing & Digital Signage is desirable. AV experience in an international organization is desirable. Two (2) years or more of experience in data analytics or related area is desirable.

Languages:

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Working knowledge of another official UN language is desirable. NOTE: "fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and " Knowledge of" equals a rating of "confident" in two of the four areas