The I.T Assistant (Kisumu and Isiolo region) is responsible for first level support and deployment management for all end users in their assigned region, across several counties. This person plays a key role in RTI strategic education initiatives and must thrive under tight deadlines. This person will become the focal point of contact responsible for communications to all end users within their assigned region.
The I.T Assistant ensures that all software and hardware deployments are managed according to RTI policies, USAID regulations, standard operating procedures and good business practices.
Expectations on Time:
The I.T Assistant is expected to work during normal business hours; however, there may be frequent occasions where his/her assistance will be needed outside of work hours. To the greatest extent possible this need will be communicated to him/her in advance and personal obligations will be respected and honored as much as possible. That said flexibility and willingness to help meet critical project timelines and deliverables is important.
Required Qualification and Experience:
Knowledge, Skills and Abilities:
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