Information Technology Assistant (Temporary Position) at Department for General Assembly and Conference Management DCS Nairobi

Responsibilities

• Implements the information systems policy, strategies and activities of the Division of Conference Services; ensures the day-to-day functioning of the division's information systems and programs, carries out research and evaluation of hardware, software, and communication products, and assists in establishing and maintaining performance indicators.
• Provides specialized training and support to DCS staff members on all software, databases and specialized software necessary for their work: (DtSearch, Official Documents System, Adobe Acrobat Suite and all internal Global systems, e.g., gDOC, gMeets, eAPG, eLuna, Installs and maintains all the above and any other necessary specialized software, ensuring proper configuration, testing, technical support, conducting troubleshooting when problems arise.
• Liaises with UNOV, UNOG and UNHQ for maintaining and upgrading these systems; Studies new software packages (CAT) and collects information from users regarding needs so as to create software needs assessments, proposing solutions (software, training, automation); writes and maintain documentation and user manuals of the software used, pertinent to basic and advanced operations.
• Provides a full range of technical assistance to the Division of Conference Services' staff members in the use of any software at the Division; formatting documents in MS Word and Excel (CAT Tools, recovery of information in case of problems, restoration of damaged files, security procedures, backup procedures, etc.; Ensure 24/7 operations and monitoring of assigned systems; Implement backups of servers following standard backup procedures. Provides support to DCS Staff during meetings serviced in-house and out of Nairobi within and outside working hours.
• Restructures and maintains the DCS web page, making sure all the relevant information is kept up to date and liaising with corresponding sections. Manipulating and developing using SharePoint and Drupal Content Management Systems; Respond to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards; Conduct frequent proactive assessment of users' needs to take pertinent action.
• Troubleshooting for hardware and software problems: Contacting vendors on hardware or software problems that may occur on equipment purchased from them; Facilitating software and hardware installation of new computers by providing all the required software; Troubleshoot/repair malfunctioning hardware creating adequate reports; Set guidelines and principles for problem reporting, resolution and follow up.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures. 9. Perform other related duties as assigned.
• Competencies

PROFESSIONALISM:

• Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of web development and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources.
• Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Able to perform analysis, modeling and interpretation of data in support of decision-making.
• Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns.
• Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.  

PLANNING & ORGANIZING:

• Develops clear goals that are consistent with agreed strategies.
• Identifies priority activities and assignments.
• Adjusts priorities as required. Allocates appropriate amount of time and resources for completing work.
• Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary; uses time efficiently.  

TECHNOLOGICAL AWARENESS:

• Keeps abreast of available technology. Understands applicability and limitation of technology to the work of the office.
• Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

• Completion of a high school diploma is required.  
• Training in computer programming and computer science or a closely related field is required.  
• Additional training in Share Point Online (SPO) and Drupal at the advanced level is desirable.

Work Experience

• A minimum of seven (7) years' work experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
• The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level University degree.    
• Demonstrated ability and technical skills related to the creation of motion-pictures videos and animations is desirable.    
• Experience in project management such as Prince2/PMP, technical maintenance is desirable.    
• One (1) year or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat.
• For the post advertised, fluency in oral and written English is required. Knowledge of another United Nations working language is desirable.  
• NOTE: "Fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and " Knowledge of" equals a rating of " confident" in two of the four areas.

Assessment

• Evaluation of qualified candidates for this position may include a substantive assessment which will followed by a competency-based interview.

Special Notice

• This is a Temporary Job Opening. Appointment against this position is available until 31 December 2024, a limited duration, and does not carry any expectancy, legal or otherwise, of renewal.  
• This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules.
• All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
• External candidates will be considered only when no suitable internal candidate from the duty station is identified.
• The candidate is responsible for any travel expenses incurred to take up the appointment.  
• The United Nations Secretariat is committed to achieving a 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.   Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. 
• Online applications will be acknowledged where an email address has been provided.
• If you do not receive an e-mail acknowledgment within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.

United Nations Considerations

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
• Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.
• The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.
• The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.  
• The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship.  
• Candidates who have committed crimes other than minor traffic offences may not be considered for employment.  
• Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs.
• The United Nations Secretariat is a non-smoking environment.  Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.  
• By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c).  
• Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised.  
• This condition of service applies to all position specific job openings and does not apply to temporary positions.  
• Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.  
• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines.
• Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening.
• No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted.
• Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.  Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

• THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.Responsibilities