Information Technology Officer at Deloitte Consulting

Deloitte is seeking to fill various positions under the USAID funded Tujenge Jamii project. 

About Tujenge Jamii Project

The Tujenge Jamii project is a five-year USAID funded service delivery project, providing HIV care and treatment, as well as services in the area of family planning/reproductive, maternal, newborn, child, and adolescent health (FP/RMNCAH), nutrition, and water, sanitation, and hygiene (WASH).  The project is focused on increasing the use of county-led health and social services in four counties in Kenya, namely Baringo, Laikipia, Samburu and Nakuru.  

Program Objectives:

1. Increased access and demand for quality HIV prevention services;
2. Increased access and demand for quality HIV treatment services;
3. Increased access and demand for quality FP/RMNCAH, nutrition, and WASH services;
4. Strengthened capacity of county health systems, local partners, and communities to deliver quality health services.
5. We are seeking to recruit a dynamic, mature and result-oriented individual to fill the position of a Information Technology Officer within the project.

Job Description

1. Provide first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting.
2. Simulate or recreate processes to resolve operating difficulties and recommending system modifications to improve performance.
3. Interact with networking services, software systems, and applications as appropriate for problem resolution.
4. Prepare laptops for deployment and provide training.
5. Assist in supporting and training company users about online communication services and client hardware and software operating environments.
6. Perform software installations on company computers and configure applications as specified.
7. Respond to help desk hotline and maintain accurate information within the Service Now tracking system.

Qualifications

1. Bachelor’s Degree in Computer Science, Information Technology or other relevant field.
2. Microsoft Certified Professional (MCP).
3. Other certifications such as ITIL, MCSE, A+, N+.
4. 2-3 years of experience providing end-user support for PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
5. Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and data entry/accounting systems.
6. Working knowledge and understanding of a variety of technologies to effectively support end- users.

Additional Information

Technical Competencies

1. Ability to work in a team.
2. Understand and follow workplace policies and procedures.
3. Demonstrated leadership skills
4. Well-developed computer user skills.
5. Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership / Behavioural Capabilities

1. Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact.
2. Influence - Actively focuses on developing effective communication and relationship-building skills.
3. Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track.
4. Strategic direction - Understands how their daily work contributes to the priorities of the team and the business.
5. Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.