Information Technology Officer (II) at Oloolaiser Water Company

Report to: ICT Officer
Department: Administration
Job summary: To provide technical guidance and advice on systems utilization and ensure the safety, security and control of computer systems information and data.
Job Grade 5(I)

Key Tasks

• Deputize the ICT Manager as needed.
• Take on new areas of responsibility in consultation with ICT Officer and Head of ICT as they may develop.
• Troubleshoot Internet, network and WiFi related issues as and when they occur.
• To handle daily IT related technical support issues, escalating more complex issues to the ICT Officer.
• Catalogue and deploy IT equipment and offer support and training for the same where necessary or required.
• Catalogue decommissioned IT equipment for disposal.
• To deploy and manage mobile devices and the distribution of their apps.
• Coordinate with external service providers for the support and maintenance of ICT infrastructure.
• To assist ICT Officer in support and maintenance of the company data centres.
• Assist in preparation of internal and external publications eg Adverts, programs, certificates.
• Monitor ICT Stock resource levels and order the same with ICT Officer approval.
• Update and upload content to the company website.
• Assist ICT Officer in administration of company management system
• Assist and train staff where necessary in use of the various IT systems.
• Ensure ICT policies are followed.

Requirements for Appointment

• For direct appointment to this grade a candidate must have a B. Sc in Information Technology with a minimum of 2 years’ experience. Knowledge of Understanding of Windows Operating System and management.
• Command of MacOS, iOS and iPad OS configuration.
• Hardware troubleshooting skills
• Good command of networking including VLANS, WiFi systems, structured cabling, cable termination.
• Good understanding of Microsoft Office suite.
• Good understanding of Google Gsuite administration.