Investment Operations Associate - Garissa/Dadaab & Eldoret at Inkomoko

About the Opportunity

The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.

The following are some of the key responsibilities of an Investment Operations Associate are;

Responsibilities

LOAN PROCESSING & CLIENT SERVICING (20%)

• Verify the loan applications and documentation
• Ensure compliance with the lending policies and regulations
• Prepare loan files for review by the lending team
• Respond & resolve customer inquiries, 
• Maintain a positive relationships with borrowers

DATA ENTRY & RECORD-KEEPING (45%)

• Enter accurate data into loan management systems
• Maintain loan records 
• Update borrower information
• Organize and maintaining loan documents
• Ensure loan documents are filed correctly and can be accessed easily when needed
• Maintain accurate and up-to-date records of loan applications, processing, and disbursement

REPORTING & COMPLIANCE (25%) 

• Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
• Ensure compliance with lending policies, regulations, and procedures
• Communicate any issues to the lending team.

PROCESS IMPROVEMENT & COORDINATION (10%)

• Identify areas for process improvement and advise the team
• Recommend changes to improve the efficiency and effectiveness of the lending process
• Coordinate with other departments within the organization to ensure smooth functioning of the lending process

Minimum Qualifications

Investment Operations Associate will be a trusted partner and basic qualifications Include:

• A University degree in Finance or other related field
• Must speak fluent English and Swahili
• Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
• Prior experience dealing with customers/debt in a lending environment
• Prior experience in Loan management system software 
• Very strong attention to details and good follow through
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• At least 2 years of work experience in relevant or applicable field
• Must be able to legally work in Kenya