ISP Technician- Nairobi at Fireside Engineering Group

• We are thrilled to announce an opening for the position of ISP Technician at Fireside Group Ltd. All interested candidates are encouraged to apply.

Education and Qualification

• Minimum Certificate in Fiber optics.
• Atleast 1 year on Fiber optics.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities:

• Installing and terminating fiber optic cables and other network equipment.
• Resolving Loss of Services and Connections within SLA.
• Ensure tickets are updated timely and closed with clears once resolved.
• Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers. Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.