IT Administrator at Gatsby Africa

POLICIES AND PROCEDURES

• Support implementation of GA information technology policies and procedures in liaison with the SFCT IT Team.
• Collaborate with key stakeholders to identify and address specific IT security and operational requirements.
• Ensure documentation is clear, accessible, and understandable for all employ-ees.
• Keep up to date with advancements and best practices in IT administration.
• Conduct regular training sessions to educate employees on IT policies and procedures.

IT SUPPORT

• First-line support for any software & hardware issues submitted by staff via email, remotely, by phone & in person; monitoring the number and severity of calls, responding according to need and requesting higher support from the IT Coordinator, Snr. IT Manager and/or SFCT IT Team as appropriate
• Provide first support for all aspects of the Microsoft 365 platform, including issues concerning SharePoint, OneDrive, Teams, the Office suite, and more
• Supporting relevant users in accessing specialist financial software, PS Financials, Athena
• Supporting & training staff to use office-based Audio-Visual equipment

DATA CONTROL

• Create user accounts according to relevant policies and procedures, and man-age access control as appropriate (including, where necessary, access to sensitive information)
• Create, maintain and develop SharePoint sites and libraries as required for the use of document storage
• Ensure all relevant staff follow the permission guidelines and best practices for SharePoint and OneDrive file storage, logging requested exceptions with the IT Manager
• Ensure backups, both on-premises and cloud based, are carried out and recovery is routinely tested.

HARDWARE INFRASTRUCTURE

• Manage the ICT asset lifecycle; requisitioning, maintenance, disposal, repair and/or upgrades.
• Manage security of the physical and virtual components of IT such as security of server rooms and installation of virus protections and firewalls
• Maintain inventory of East Africa hardware and software resources and perform periodic audits
• Configure new devices to meet organisation objectives.
• Carry out computer hardware diagnosis and basic issue-fixing
• Perform diagnostic tests and debugging procedures to optimize computer systems.
• Ensure smooth functioning of all IT infrastructure such as meeting room sys-tems, workstation monitors, biometric systems, servers and network connections.

​ICT PROJECTS & TRAINING

• Assist in the identification and implementation of ICT Projects with IT Project Management tools
• Developing and maintaining pages within the intranet (SharePoint) as required for the purpose of IT training, as well as training
• Using 365 tools such as Power Automate, Power Apps and Forms to design, build and maintain ‘low code’ solutions that further enable collaborative and efficient working within GA

PERSON SPECIFICATION

KEY COMPETENCIES & PERSONAL ATTRIBUTES

• Extremely organised. Able to structure workflow in an orderly manner and prioritize tasks in a dynamic and demanding work environment.
• Deadline orientated and multi-tasker. Able to handle multiple assignments and deliver on time on all tasks.
• Rigorous attention to detail. Committed to achieving the highest quality in all aspects of the role.
• Team player. Ability to work well within a team and to develop strong and effective working relationships internally and externally.
• Excellent communication both written and oral. Ability to communicate clearly, accurately and sensitively, with an outgoing personality.
• Self-starter. Able to identify what needs to be done and takes the initiative, without waiting to be told.
• Fluency in English and Kiswahili, both written and verbal.

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

• A Diploma in Information Technology or related field from an accredited institution of higher learning. A degree qualification will be an added advantage.
• A minimum 3 years’ experience with demonstrated ability to conceptualize, build and implement large-scale ICT projects.
• Intermediate level proficiency in MS Office applications i.e. Word, Excel, PowerPoint, MS Project, Outlook, etc.
• Intermediate level of proficiency in IT projects
• Knowledge of MSD 365, ITIL, Power BI and ITSM are added advantages