IT Assistant at Mpala

About the Job

• Mpala Research Centre is seeking a motivated and technically skilled IT Assistant to join its Information Technology team.
• The role provides first-line IT support across office and field operations, ensuring reliable systems, seamless communications, and accurate data reporting in a dynamic research and conservation environment.
• The IT Assistant will serve as the primary support contact for users, handling hardware, software and networks while also supporting IT asset management and EarthRanger domain awareness system.

Key Roles

• Provide first-line IT support for desktops, laptops, printers, software, and user access issues.
• Diagnose and resolve network and connectivity issues before escalation to the IT Manager.
• Maintain accurate IT asset inventory and support regular audits.
• Support EarthRanger reporting, data extraction, and basic analysis for operational use.
• Monitor IT systems and assist in routine maintenance, updates, and troubleshooting.
• Provide IT and communication support to field teams and remote operations.
• Manage and support TrboNet radio communication systems and field connectivity tools.
• Maintain IT documentation, knowledge base articles, and standard operating procedures.
• Support onboarding and offboarding of staff, including system setup and access management.

Experience and Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Telecommunications, or a related field.
• Minimum of 2 years’ experience in IT support, help desk, or systems administration.
• Strong understanding of computer hardware, software, and basic networking.
• Experience in IT asset management and user support in a busy environment.
• Exposure to field communication systems, EarthRanger, or radio systems is an added advantage.
• Valid Kenyan Driving Licence with a clean driving record is mandatory.
• Willingness to travel frequently to field sites and remote operational locations.