Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 2, 2026
    Deadline: Feb 15, 2026
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
    Read more about this company

     

    IT Assistant Product Adoption and Support SC 5

    DUTIES:

    • The main responsibilities include, but are not limited to:

    Adoption:

    • Support country offices in understanding available corporate IT solutions for programmatic activities (e.g. SCOPE, SugarCRM, MoDA, NEST, CIAM, Building Blocks, Farm2Go, Partner Connect, CODA).
    • Assist in preparing country offices for the adoption of new tools by helping gather requirements and sharing guidance materials.

    Roll-out:

    • Provide logistical and technical support during pilot deployments, helping identify issues and collecting feedback.
    • Contribute to training and awareness sessions to help users become familiar with new IT solutions.
    • Travel on local and international missions (as required).

    Support:

    • Deliver service requests and provide basic troubleshooting for incidents, escalating more complex issues to senior team members as needed.
    • Help train local support teams according to standard operating procedures (SOP).

    Collaboration and knowledge management:

    • Coordinate with colleagues in country offices, regional offices, and HQ to ensure smooth service delivery.
    • Maintain clear and professional communication with all stakeholders.
    • Share updates, lessons learned, and user feedback with the wider team to support continuous improvement.

    DELIVERABLES AT THE END OF THE CONTRACT:

    • Timely and effective handling of support requests, aiming to respond to at least 90% within first point of contact (FPOC) timelines. Contribution to maintaining strong incident‑resolution performance, supporting the team in meeting at least 90% SLA adherence. Demonstrated growth in technical knowledge and understanding of corporate tools. Active participation in documenting processes, solutions, and lessons learned to improve team knowledge management.

    QUALIFICATIONS & EXPERIENCE REQUIRED:

    Education:

    • University degree, preferably in information technology, computer science, or a related field.

    Experience:

    • At least 5 years of work experience in IT support, software adoption, or digital tools implementation. Experience working in a large organisation is desirable.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to World Food Programme (WFP) on wd3.myworkdaysite.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at World Food Programme (WFP) Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail