IT Assistant (Techno-Functional ERP Support) at MSVL Group

Qualifications, Experience, and Skills:

• Bachelor's Degree or Diploma in IT, Computer Science, Business Information Systems, or related field
• 3-5 years of relevant experience in ERP support, implementation, or administration
• Must have participated in at least one full ERP implementation cycle (Tier 1 or Tier 2 systems)
• Understanding of ERP systems and business processes (finance, HR, supply chain, or operations)
• Experience with ERP configuration, support, or functional/user-side implementation
• Good troubleshooting, analytical, and problem-solving skills
• Strong communication and stakeholder management abilities
• Knowledge of databases, reporting tools, and system integrations is an added advantage
• Ability to bridge technical and business requirements effectively
• Proactive, detail-oriented, and able to work independently and in teams

Role & Responsibilities:

• Support ERP implementation, maintenance, and system optimization across business functions
• Gather business requirements from users and translate them into functional system solutions • Provide first-level technical and functional support for ERP-related issues and queries
• Coordinate with vendors, developers, and teams during ERP implementation and support cycles • Assist in system testing, UAT, user training, and preparation of documentation and SOPs • Monitor system performance, data accuracy, and support reporting within ERP platforms
• Identify opportunities for automation and process improvement within business workflows
• Support ongoing digital transformation and system enhancement initiatives