IT Helpdesk Engineer at NetGuardians

As an IT Help Desk Engineer, you will provide IT support for corporate applications (CRM, Microsoft Office 365) and devices, manage hardware assets (Windows, Mac), and oversee user access to internal services. You’ll also liaise with external IT suppliers, monitor IT infrastructure and cybersecurity events, and maintain corporate systems by applying updates, security patches, and reviewing configurations. Additionally, you will ensure accurate documentation and record solutions in the company Wiki.

Your profile

• Bachelor’s degree in Computer Science or Information Technology
• Minimum of 2 years of IT support experience
• Fluent in English
• End-user device administration: Windows & Apple laptops, Microsoft Office suite
• Microsoft 365 Infrastructure: Microsoft Entra ID, SharePoint, Exchange Online, DNS & DHCP servers
• Virtualization & Server Infrastructure: ProxMox, Veeam Backup, Windows, Linux, scripting in PowerShell & Python
• Other Systems: Web server administration (WordPress), cloud-hosted applications (HubSpot, Jira, Celoxis)
• Strong customer orientation and excellent communication skills
• Pragmatic and solution-driven approach to problem-solving
• Self-motivated, structured, and organized work ethic
• Willingness to support and engage with non-technical users