IT Manager at Accor

Job Description

Mission:

Are you ready to command the vital heartbeat of our hotel's operations as a dynamic IT Manager?

We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of the hotel, ensuring every guest encounter is marked by sophistication and superior service.

Do you have the leadership prowess and strategic mindset to guide our dedicated team, driving innovation and excellence in every aspect?

Main Duties:

• To be involved in day-to-day audit work on operation and to advice the Director of Finance for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details. 
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.