Job Vacancies at Accor

Job Description

Mission:

Are you ready to command the vital heartbeat of our hotel's operations as a dynamic IT Manager?

We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of the hotel, ensuring every guest encounter is marked by sophistication and superior service.

Do you have the leadership prowess and strategic mindset to guide our dedicated team, driving innovation and excellence in every aspect?

Main Duties:

• To be involved in day-to-day audit work on operation and to advice the Director of Finance for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details. 
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.

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Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• Guest focused personality is essential

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

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Job Description

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• To assist in securing taxis/transportation for guests/visitors.
• To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
• To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
• To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
• To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
• To assist the drivers, valet parking and bell attendants in the daily activity.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To read and update the logbooks and to ensure a proper handover between the shifts.
• To strictly respect the key handling procedures.
• To respect schedules, terms and deadlines as agreed with the Management.
• To maintain knowledge of scheduled daily arrivals, departures and events or activities.
• To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
• To be updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily line up briefing with the concierge team to recapitulate tasks and activity.
• To share daily activity highlights with the supervisor, including internal and external guest opportunities.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Concierge Supervisor and the Chief Concierge.

Qualifications

Candidates for this position must be team players who are genuinely passionate about serving guests, at all times thoughtfully focusing on anticipating and exceeding their expectations. They must be able to interact confidently with guests in a naturally friendly and engaging manner, work fast, and deal with complaints patiently to turn them into positive experiences. To be successful in the job, candidates must be able to speak and write in English and operate common computer applications for the job. A diploma in Hotel Administration is preferred.

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus