IT Manager at Missions of Hope International (MOHI)

Job description

The position is responsible for overseeing the management and maintenance of ICT infrastructure. He/She  will also be responsible of ensuring adequate and efficient ICT system and provides support to users to  facilitate general operations of the organization in an effective manner. 

Responsibilities

General Maintenance 

• Carry out assessment of the ICT needs of the various Departments, Centers and Users and  advice the organization appropriately/accordingly. 
• Carry out routine maintenance and service on computers and applications including software  and hardware, printers, laptops etc. to ensure smooth and continuous operations of the  equipment and avoidance of any major breakdowns. 
• Provide support to Departments and Centers to ensure adequate and smooth operations of  applications, ICT and MIS needs. 
• Ensure tight security of the entire ICT infrastructure. 
• Carry out routine software trouble shooting and checking up to date soft-wares in the running  PCs and Laptops. 
• Managing the organizations website by posting and upgrading information regularly as  provided and as appropriate 
• Ensure proper back-up and storage systems and procedures are in place. 

Technical Support 

• Support the organization in the development, implementation and review of an ICT policy and  strategy. 
• Advise the procurement office on purchases of computer equipment and other related  accessories ensuring that the specifications are met. 
• Ensure no or limited system downtimes. 
• Ensure proper contracting and management of ICT service providers and suppliers. c) Capacity Building 
• Train users on how to handle and effectively use computers and other related accessories. • Train users on minor maintenance of the equipment. 
• Train staff in ICT on matters that include resourceful and safe use of packages, systems, email  and Internet. 
• Train users on how to use the security system including update of anti-virus and other security  matters. 
• Support Schools and Centers in providing ICT training to Students and Staff. d) Asset Management System 
• Support the department to set up a system to track all computer related assets. • Ensure that the assets are fully insured.
• Maintenance of assets tracking system.

Qualifications

• BSC/BA in Information Technology, Communications, Computer Science or a related discipline. Additional Diploma in Electronics, Networking, ICT or related fields added advantage. 
• Experience with databases, networks (LAN, WAN) and patch management 
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery. 
• Solid knowledge of IT systems and applications with at least 5 years relevant working  experience in a busy ICT department in a leadership position. 
• Strong Christian with demonstrated commitment and integrity, and active involvement in  Church. 
• Able to work effectively in a team based, multi-cultural and changing environment. 
• Software and hardware skills pertaining to web applications are required. Knowledge in IT design and programming. 
• Knowledge in networking, internet, license administration. 
• Determined personality with initiative, perseverance, keenness on details and ability to  consistently meet tight deadlines.
• Excellent analytical, organizational and presentation skills.