IT Officer at BURN

 The IT Officer will play a key role in troubleshooting technical issues, managing data backups, and staying current with technological advancements to ensure the organization's systems are efficient and secure.
Duties and Responsibilities

• Administration of the active directory - Creating, and modifying user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
• Administration of office 365 platform – SharePoint, Teams, Exchange, PowerApps
• Support development and implementation of new computer projects and new hardware installations. 
• Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems. 
• Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same. 
• Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor. 
• Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. 
• Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance. 
• Provide user support in setting up & conducting end-user training for all relevant IT platforms. 
• Any other duties as assigned by the supervisor. 

Skills and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as an IT Officer or a similar role, with a minimum of 1year of relevant experience.
• Strong technical knowledge of IT hardware, Active Directory, 0365, networks, operating systems, and software applications.
• Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively.
• Prioritization & organization of work to ensure timely completion of tasks.
• Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions.
• Certifications such as ITIL are highly desirable.
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and work effectively under pressure.
• Qualified Female Candidates encouraged to Apply