IT Officer- Mombasa at Shining Hope For Communities

Position Objectives and Responsibilities

• Provide technical support to all SHOFCO staff for software, hardware, and network issues
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Maintain and troubleshoot all IT systems, including servers and databases.
• Conduct regular maintenance and updates of all IT systems to ensure they are up-to-date and secure
• Evaluate and modify the system’s performance for increased efficiency and user productivity.
• Manage the SHOFCO helpdesk system and respond to user inquiries in a timely and professional manner
• Manage and troubleshoot SHOFCO’s communication systems, including telephones and networks.
• Develop and implement IT policies and procedures to ensure that all IT systems are used efficiently and effectively.
• Provide training and guidance to SHOFCO staff on IT systems and applications.
• Work with the Head of IT to develop and manage the IT budget.
• Conduct research on new and emerging technologies and make recommendations for their implementation
• Maintain the integrity of the systems, server deployment and systems security.
• Produce user and support guides.
• Assist with other IT-related tasks and projects as needed

Academic qualification

• Bachelor’s degree in Computer Science, Information Technology, Business Information and Technology or a related field

Professional Qualification

• Certification in Information Technology related professional courses

Other requirements (unique/job specific)

• Working knowledge of infrastructure including servers, storage, firewalls, routers etc. or working knowledge of the software (APIs, programming, configuration).
• Working experience in G-Suit applications, SAP, web applications, AWS and MS Azure will be added advantage.
• At least three years of experience in IT support or a related field in a busy work environment.
• Strong technical skills and experience with computer hardware, software, systems, networks, printers and firewalls.

Functional Skills

• Ability to diagnose and troubleshoot technical
• Documentation
• Excellent problem-solving skills
• Organizational skills
• Knowledge of emerging technologies and their potential applications in the non-profit sector

Behavioural Competencies/Attributes:

• Following procedures
• Establishing rapport and good collaboration
• Inviting feedback
• Excellent written and verbal communication skills