IT Solutions Associate (Digital Assistance Services), G6 at World Food Programme (WFP)

KEY ACCOUNTABILITIES (not all-inclusive)

• Design and implement stable reliable and effective IT applications.
• Data Analytics and BI.
• Produce System Specification requirements from business problems when required.
• Research and suggest new business solutions and services, to support office automation.
• Provide system support to users for developed solutions.
• Create and maintain technical documentation.
• Implement required testing regime to ensure developed systems are functional.
• Developing and maintaining APIs to support data and technology integration where needed.
• Respond to service requests on developed systems and incident resolution.
• Ensure developed solutions follow WFP guidelines for software solutions
• Any other tasks as assigned

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People  

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

DELIVERABLES

• Business Solution Applications
• End-user Training
• User Stories
• IT Security Compliance
• User Acceptance Testing

STANDARD MINIMUM QUALIFICATIONS

Education: 

• First University degree in one or more of the following disciplines: Information Systems, Computer Science or Information Technology, is desirable.
• Demonstrated experience working within or leading high-performance teams

Language:

• English

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Experience: 

• At least 3 years of experience in software development / programming and maintenance.
• Experience in database applications.
• Experience in UML.
• Experience in backend web development MVC Frameworks Experience in mobile application development

Knowledge & Skills

• Understanding of test-driven development (TDD).
• Strong communication skills and ability to articulate complex and technical concepts to non-technical audiences
• Azure DevOps experience
• Experience in mobile application development
• Extensive knowledge in Object Oriented programming
• Extensive knowledge in HTML, CSS, SASS or (LESS)
• Knowledge in at least one of the following CSS framework: bootstrap, materialize, foundation
• Working knowledge of Python, C#, Java and Node.Js or Django frameworks
• Microsoft certification is a plus
• Mature judgment with strong communication and interpersonal skills
• Collaborative spirit able to liaise with a wide range of people at all levels