IT support intern at International Leadership University (ILU)

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Install, modify and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
• Install computer peripherals for users.
• Respond to queries either in person or over the phone.
• Run reports to determine malfunctions that continue to occur.
• Follow up with staff to ensure all technical issues has been resolved.
• Promote a Christian and corporate culture upholding ILU Core Values and Statement of Faith and ILU Statement of Confidentiality.
• Any additional IT related tasks or other duties as delegated by management.

Qualifications and Skills:

• BA/BSc. degree in Information Technology (IT), Computer Science, Engineering or equivalent.
• Practical understanding of common TCP/IP protocols and general networking principles (TCP/UDP/ICMP, DNS, HTTP/HTTPS, subnetting, routing, etc.).
• Fundamental understanding of wireless (Wi-Fi) and wireline (Fiber, DSL) technologies.
• Practical understanding of common web-based technologies, REST, JavaScript, Open source and Webhosting platforms.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills.
• Be a good team player.