IT Support Manager at Procept Associates Professional Services Limited (Procept Africa)

• Procept is recruiting for the role of IT Support Manager, seeking an experienced professional with expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy. The ideal candidate should have a strong understanding of Agile methodologies and should be ITTL Certified, Fintech Awareness, and a minimum of 5 years of IT support experience.
• The IT Support Manager will oversee a team, ensuring the smooth functioning of IT services and systems to support our partners' business operations.

Job Description

• Manage a team of IT professionals responsible for providing technical support for business-critical applications, IT infrastructure components, and Fintech services.
• Ensure timely resolution of issues and incidents related to Linux, Data warehousing, Oracle, Storage systems, OBM/Cloudwatch, AWS, Virtualization, Networking, Backup, SQL, MySQL, Firewall, and Network Security.
• Collaborate with cross-functional teams to resolve escalated issues and minimize service disruptions.
• Develop and maintain scripts using Java, Python, Bash scripting, and Terraform to automate routine tasks and streamline processes.
• Implement monitoring solutions to proactively identify and address potential issues.
• Perform regular maintenance tasks on applications, databases, servers, storage systems, and networking devices to ensure optimal performance and reliability.
• Support ETL processes, data warehousing operations, and data integrity, accuracy, and availability.
• Manage backup and recovery operations to protect critical data and ensure business continuity.
• Stay updated on the latest security threats and best practices to ensure a robust security posture.
• Ensure adherence to best practices and standards in application management, system configurations, and support.
• Maintain accurate documentation of support activities, troubleshooting steps, resolutions, and system configurations.
• Generate reports on support activities, incident trends, and performance metrics as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Minimum of 5 years of experience in IT support, with expertise in Linux, Datawarehousing (ETL/Java/Python/Bash Scripting), Oracle, Storage systems, OBM/Cloudwatch, AWS, Virtualization, Networking, Backup, SQL, MySQL, Firewall, and Network Security.
• Knowledge of Agile methodologies and their application in support processes.
• Knowledge of Fintech and understanding of financial technologies and applications.
• Certification in ITIL is compulsory.
• Analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment and prioritize tasks effectively.