IT Support Manager at West Indian Ocean Cable Company (WIOCC)

Job Objective:

Lead, manage and motivate the IT support team to securely administer, manage, maintain and effectively improve the company’s IT, business and operational support systems. Support users of the systems and ensure the security of data and systems, develop and lead internal training relating to systems and cyber security.

Key Duties & Responsibilities:

• Manage the system and server infrastructure of the company including testing & troubleshooting
• Develop, obtain approval and report on the IT budget
• IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
• Internal and external audit management
• Develop, maintain and update IT plans, procedures and processes
• Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
• Manage software releases and administration of users
• Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
• Adhere to and lead compliance with all company policies and procedures
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Projects and reporting as directed by Director IT / VP OATS

Minimum Qualifications:

• computer science / engineering or equivalent from a recognized university
• Cloud Technical certifications in Microsoft 365, Mimecast or Others
• Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.

Experience & Skills:

• Requires minimum of 5 year’s technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
• NetSuite administrator / developer (desirable)
• Software development skills (Javascript, Java, Powershell)
• System architecture and analysis, design and modeling skills (BPMN)
• Database management qualifications and skills (Oracle, MS SQL, MySql)
• Cloud infrastructure platforms (Microsoft Azure, AWS)
• System administration (Linux, Windows)
• Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
• Technical experience of operations/business support systems and CRM and ERPs
• Data protection compliance and information security management system ISO 27001, NIST, CSF
• Desirable, finance / accounting qualification

Attributes

• Team leader and manager, motivator, client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible, personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills, passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
• Efficient time management, fast learner in a fast-paced dynamic environment