IT Support Specialist/Manager at PalmPay

Job responsibilities:

• Data analysis of payment channel and problem analysis;
• Deal with and respond to business problems, cooperate with customer service team to solve problems in time;
• Collect requirements, collect suggestions and optimize products;
• Coordinate and promote the problem-solving of each department, and optimize the work flow of each department;
• Follow up channel problems and contact channel supplier to locate and solve problems;
• Timely respond to Shenzhen team issues and report the progress of problems;

Qualifications:

• Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log;
• Good logical thinking ability and self-study ability;
• Positive and responsible working attitude, good communication ability and coordination ability;
• Be able to respond and cooperate with all departments in time;
• Be able to work overtime on holidays.