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  • Posted: Sep 9, 2021
    Deadline: Not specified
  • PalmPay is a next generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.
    Read more about this company


    Customer Service Manager

    Job Descriptions

    • Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
    • Ensure the team complete all KPI indicators according to company and department polices and requirements;
    • Responsible for data analysis of the team, and will take quick and right actions for improvement;
    • Responsible for the communication and coordination with other departments;
    • Manage everything of the customer care team.

    Job requirements

    • At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
    • Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
    • Bachelor's degree or equivalent;
    • Be able to offer quick and effective solutions for any emergency with strong adaptability;
    • Excellent communication and organizational skills in the representation of the company.

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    Payment Channel Manager

    Job Description

    • Expand payment channels including but not only focusing on mobile wallets, banks, aggregator, PSP etc.
    • Work closely with internal products, operation, settlement and compliance teams to fully understand payment channel requirements.
    • Develop and adjust business development plans of connecting payment channels based on different sets of strategic priorities.
    • Ensure payment channels have stable connection with our system and provide quick response to any channel related issues.
    • Work closely with operation teams to suggest and recommend new initiatives that could improve customers' experience with the usage of our mobile application and payment system.
    • Prepare competitor’s product comparative analysis, identifying areas for improvement of our company’s product and channel capabilities.

    Job Requirement

    • Hnd/Bsc in social sciences or related field of study.
    • Not less than three (3) years proven experience in BD manager positions at payment companies, banks, and/or partnership managers ideally focused on the payment segment working with key stakeholders. This is a prerequisite.
    • Comprehensive understanding of e-wallet and payment business, great understanding of agency banking and merchant scenarios.
    • Extremely flexible, result oriented, hardworking with a strong track record of success.
    • Good at drafting business/product/service proposals, delivering presentations, negotiating commercials and driving the conversation on the right track.
    • Self-motivated and able to work independently to meet and exceed channel targets.
    • Able to analyze data and channel statistics and translate results into numbers and solutions.

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    IT Support Specialist/Manager

    Job responsibilities:

    • Data analysis of payment channel and problem analysis;
    • Deal with and respond to business problems, cooperate with customer service team to solve problems in time;
    • Collect requirements, collect suggestions and optimize products;
    • Coordinate and promote the problem-solving of each department, and optimize the work flow of each department;
    • Follow up channel problems and contact channel supplier to locate and solve problems;
    • Timely respond to Shenzhen team issues and report the progress of problems;


    • Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log;
    • Good logical thinking ability and self-study ability;
    • Positive and responsible working attitude, good communication ability and coordination ability;
    • Be able to respond and cooperate with all departments in time;
    • Be able to work overtime on holidays.

    Method of Application

    Use the link(s) below to apply on company website.


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