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  • Posted: Sep 9, 2021
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    PalmPay is a next generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.
    Read more about this company


    Customer Service Manager

    Job Descriptions

    • Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
    • Ensure the team complete all KPI indicators according to company and department polices and requirements;
    • Responsible for data analysis of the team, and will take quick and right actions for improvement;
    • Responsible for the communication and coordination with other departments;
    • Manage everything of the customer care team.

    Job requirements

    • At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
    • Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
    • Bachelor's degree or equivalent;
    • Be able to offer quick and effective solutions for any emergency with strong adaptability;
    • Excellent communication and organizational skills in the representation of the company.

    Method of Application

    Interested and qualified? Go to PalmPay on to apply

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