PalmPay is a next generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.
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Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
Ensure the team complete all KPI indicators according to company and department polices and requirements;
Responsible for data analysis of the team, and will take quick and right actions for improvement;
Responsible for the communication and coordination with other departments;
Manage everything of the customer care team.
Job requirements
At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
Bachelor's degree or equivalent;
Be able to offer quick and effective solutions for any emergency with strong adaptability;
Excellent communication and organizational skills in the representation of the company.
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